Education Intelligence Analyst and System Support

Working as an Analyst within the Education Business Intelligence Unit, you will co-ordinate and deliver Management Information Systems (MIS) training to schools both in-person and virtual using Microsoft teams, including creating appropriate training materials. You will also be required to support our helpdesk when needed.

You will visit schools to support and analyse their use of MIS including identifying how to make best use of their MIS to support school improvement.

You will work independently as well as in a team to ensure you effectively meet the needs of our customers and the service. You will also develop and produce business intelligence products, including Power Bi dashboards.

Are you familiar with school MIS packages? We would love to hear from you especially if you have previous experience of a current school MIS.

You will have excellent customer service skills and the ability to put our customers at the forefront of everything you do. You will have experience of creating and delivering effective training courses to support users of all levels. To be successful in this role, you will demonstrate excellent verbal and written

communication skills. You will have experience of identifying and recognising problems and suggesting or implementing solutions leading to service improvements, particularly with school management information systems.

You will have experience of managing competing priorities and meeting deadlines, whilst maintaining a positive and professional outlook.

Wigan Council has been voted 'Overall Council of the Year' at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

The Education Business Intelligence Unit (EBIU) is a highly regarded team with schools and colleagues/services across the Council. The team delivers 3 service level agreements for our customers: education performance analysis products; management information systems (MIS) support; and a free school meal checking service; as well as statutory functions for the Local Authority. We also provide data analysis and insights for the Local Authority and specifically Children's Services and work closely with the service. We are part of the Joint Intelligence Unit (JIU) which supports the Council in its Data Strategy and use of business intelligence to inform the services provided to residents.