Elective Access Officer

The post holder is one of a team responsible for effectively managing the smooth coordination of the outpatient waiting list service for the Directorate and ensuring that elective targets in relation to ensuring Outpatient, Diagnostic and post-operative waiting times are met at both in a consistent and timely manner. The post holder will be responsible for the weekly validation of the Trusts' patient tracking list (PTL) and will inform the Elective Access Team Leader of any capacity issues identifying patients that cannot be treated within the Cancer and 18 week Referral to treatment (RTT) targets, All Consultants, clinicians and nurses are required to give a minimum 6 week notice period of any clinic alterations. Ensure that any requests outside this period are highlighted to the Elective Access Team Leader.

• Keep an accurate record of all Consultants, clinicians and nurses leave
requests and detailed accounts of reasons for clinic cancellations.
• Ensure that any clinic changes are completed and approved via clinic
maintenance pro formas for any changes to clinic templates on the EPR system.
• This role requires a high level of concentration to be maintained,
precise, analytical, accurate detailed work and regular emotional effort when initiating and responding to patients on the telephone and via NetCall., including outpatient referrals are added onto EPR in a timely manner, according to agreed standards, (the Trusts' Elective Access Policy and Data Quality).
• Book appointments on EPR as per Trust procedures in line with the
Trusts Elective Access Policy and ensure all referrals are clinically triaged within 48 hours.
• Ensure that patients on ERS (Electronic Referral System) are given
appointment dates in accordance with clinical priority and length of wait, and that patients on the ASI list are managed accordingly.
• Ensure that the appropriate action is taken following both patient and
hospital cancellations, such that the utilisation of elective capacity is maximised.
• Ensure that the patients' 18 week RTT pathway is correct on EPR
before undertaking any changes.
• Proactively monitor all outpatient clinics and highlight any capacity
issues or potential Cancer or 18 week breaches, where possible prevent these with the support of the Elective Access Team Leader
• Be responsible for manging designated patient tracking lists (PTL) and
attend weekly PTL meetings with the management teams.
• To ensure all clinician annual leave and changes in outpatient sessions
are accurately recorded on the electronic patient record (EPR) and that the affected outpatient sessions are proactively maintained such that maximum waiting times are met and capacity is fully utilised. As such the post holder will liaise closely with clinicians, managers, nursing and administrative staff.
• Take a lead to resolve clinic cancellation issues by communicating with
colleagues and arranging cover or alternative clinics where required.
• The post holder is expected to develop an understanding of the Trust
Elective Access Policy and related procedures, and to make a positive contribution to the ongoing development of elective administration processes., The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Working for our organisation Our aim is to make Oxford University Hospitals a place where:
• people are proud and excited to work
• teams and individuals are trusted with responsibility and are accountable for what they do
• the development and care of our people is recognised as being as important as the care of our patients
The People Strategy describes six key themes for action which we will focus on during the next three years to support and care for our staff, and to strengthen our capabilities as an organisation:
• Strategic workforce planning - enabling us to stay ahead, and to make best use of our people and their skills
• Compassionate, inclusive and effective leaders and managers at all levels - developing highly visible, capable, positive, confident and enthusiastic leaders who exemplify our values
• Great place to work with good morale - making our staff feel proud to work here and feel valued, supported and recognised
• Delivering great performance - refreshing our performance management structure so it sets clear, fair expectations
• Building skills and capabilities - providing personal and professional development for all staff and creating a more diverse workforce
Our commitment is to continue to listen and evolve our People Strategy in response to our changing context and the pressures we experience.