EMEA Senior Program Manager, Contractor Management : Microsoft Advertising

The Program Manager, EMEA & LATAM Account Services , will oversee the vendor Account Coordinator program for the EMEA & LATAM region. This role will lead the multiple vendor programs that support and enable Sales and Operations functions, including the oversight of the team, financial management, performance metrics, and/or resource needs and owns the overall program strategy for the region. The Program Manager (PM) will work cross-functionally and manage key stakeholder relationships to continuously evolve and improve the program, set and communicate the strategy, and be responsible for sharing agreed to KPIs for the program, ensuring business objectives are met. The PM will coordinate with suppliers in accordance with Microsoft compliance and external staff policies.,

• Responsible for managing the relationships and performance of multiple vendors and several workstreams.


• Work with suppliers who provide numerous services and products to the organization. Ensures they meet the quality standards, deadlines, and contractual obligations, and that they comply with the organizational policies and procedures


• Coordinate and prioritize the workload of the vendors across different teams, motions, and markets, based on the urgency, complexity, and importance of the tasks, customers, and projects. Communicate clearly and regularly with the vendors and the internal stakeholders to align the expectations and objectives, and to resolve any issues or conflicts that may arise


• Evangelize highly complex programs to stakeholders, partners, and customers to gain buy in.


• Identify the blockers, opportunities, and efficiencies that affect overall performance, and deliver constructive feedback and recommendations for improvement across products, programs, and processes.


• Partner with the Account Services Leadership Community to ensure strong partnership across regions and account teams, balancing operational excellence standards with innovation and strategic thinking.


• Manage multiple stakeholders within and outside the organization, such as the Sales RVPs, M1s, AMs and Tech Support, who are involved in or affected by the vendor and supplier activities. Meet with them regularly, nurture and develop relationships, and ensure that their needs and expectations are met and exceeded.


• Manage $5M annual budget - Estimate and track the budget and cost of the vendor and supplier activities, ensuring the org remains within budget while maximizing resources.


• Create and document the business workflows and processes for the workstreams supported, from the identification of the needs and requirements to the execution and evaluation of the plan. Ensure that the workflows and processes are clear, efficient, consistent, and compliant and that they follow the best practices and standards of the organization


• Identify and assess the potential risks and opportunities that may affect the team, such as new features, policy changes, etc. Develop and implement mitigation and contingency plans for potential risks.
  
  Proven track record of exceptional performance as measured against business outcomes and established KPIs.


• Passion for leading and developing and contributing to a culture of collaboration.


• Flexibility to accommodate change and thrive amid ambiguity.


• Ability to demonstrate strong strategic thinking and problem-solving skills.


• Relentless focus on the client experience and continual improvement, driving efficiencies.


• Demonstrates customer obsession, a passion for innovation and best practice sharing, all while showing the ability to consistently deliver exceptional results.


• Exceptional written and verbal communication and presentation skills, ability to scale across all levels of an organization.


• Program Management


Preferred Job Qualifications

• Bachelor's degree preferred


• Strong and proven experience of relevant digital marketing, agency, search advertising experience


#MicrosoftAdvertising

Strong and proven experience of relevant digital marketing, agency, search advertising experience

Microsoft Corporation EMEA Senior Program Manager, Contractor Management : Microsoft Advertising in London, United Kingdom

Microsoft is the destination for experienced, collaborative, and passionate digital advertising professionals seeking a rewarding career and lifestyle. We offer a compelling portfolio of advertising products, innovative solutions and the opportunity to engage with some of the brightest minds in the digital industry.



Microsoft Advertising is a worldwide sales, marketing and services organization on the cutting edge of the digital advertising industry. We are the engine that powers the buying and selling of digital advertising across all aspects of our digital portfolio including our high-growth search engine, Bing. Our business empowers advertisers around the world to reach their maximum revenue potential on the Microsoft Advertising platform.