Emergency Dental Receptionist

Working as part of team to provide out of hours dental care for NHS patients. Ideally working, Thursday & Friday 5.30pm -10pm Saturday 8.30am-1pm.
Job overview
At Sussex Community NHS Foundation Trust we believe in excellent care at the heart of the community. We encourage and expect all staff to actively promote and adhere to the Trust's values in every aspect of their work.
· Process all enquires at the clinic from patients, general public, service providers and other medical professionals and referring any queries on as appropriate.
· Take all telephone calls to the clinic from members of the public requiring emergency dental care. Ensuring that all are dealt with in professional manner.
· When necessary, telephone dentists on the short notice cancellation list
· Collect all patient charges and record details accurately on the cash sheet, ensuring that the financial procedures are adhered to at all time.
· Ask patient appropriate questions relating to their dental problem and book in patients who require emergency treatment or get the dentist to call back with telephone advise.
· Provide patients with directions to the dental clinic when required.
· Ensure all patient records are available for the dentist in respect of the patients booked in., 3. Main tasks
· Represent the Dental Team at their clinic in a professional manner at all times
· This is a front of house position that requires someone who can work under
pressure.
· To participate in an annual performance reviews and regular supervision.
· Ensure that all patients' records both in paper form and electronically are kept up to date, correctly stored and filed for confidentiality purposes. Follow requirements of the Data Protection Act.
· Ensure that every patient completes a medical history form. Advise daytime staff of any relevant issues by using the communications book.
· Attend mandatory Basic Life Support training to be competent to provide or give advice in the event of a medical emergency
· Keep the clinic reception and waiting area clean and tidy. Removing any out of date information relating to the emergency dental service.
· Use the dental software package provided at your clinic to book appointments and input accurately patient information., At Sussex Community NHS Foundation Trust we believe in excellent care at the heart of the community. We encourage and expect all staff to actively promote and adhere to the Trust's values in every aspect of their work.
· Process all enquires at the clinic from patients, general public, service providers and other medical professionals and referring any queries on as appropriate.
· Take all telephone calls to the clinic from members of the public requiring emergency dental care. Ensuring that all are dealt with in professional manner.
· When necessary, telephone dentists on the short notice cancellation list
· Collect all patient charges and record details accurately on the cash sheet, ensuring that the financial procedures are adhered to at all time.
· Ask patient appropriate questions relating to their dental problem and book in patients who require emergency treatment or get the dentist to call back with telephone advise.
· Provide patients with directions to the dental clinic when required.
· Ensure all patient records are available for the dentist in respect of the patients booked in.
· Keep the clinic reception and waiting area clean and tidy. Removing any out of date information relating to the emergency dental service.
· Use the dental software package provided at your clinic to book appointments and input accurately patient information.
2. Communication and working relationships
· The post holder needs to form good working relationships with EDS Dentists, EDS Dental Nurses and communicate with them on a regular basis.
· The post holder will work with and support the EDS Manager and Service manager
· The post holder will be able to discuss, communicate or get agreement about operational procedures, training and problem solving
3. Main tasks
· Represent the Dental Team at their clinic in a professional manner at all times
· This is a front of house position that requires someone who can work under
pressure.
· To participate in an annual performance reviews and regular supervision.
· Ensure that all patients' records both in paper form and electronically are kept up to date, correctly stored and filed for confidentiality purposes. Follow requirements of the Data Protection Act.
· Ensure that every patient completes a medical history form.
· Advise daytime staff of any relevant issues by using the communications book.
· Attend mandatory Basic Life Support training to be competent to provide or give advice in the event of a medical emergency
a) The post holder may have tasks or responsibilities delegated to them, appropriate to their level of competence. They may also be expected to delegate tasks or responsibilities to other staff, as appropriate.
b) The Delegation Policy sets out the expectation of staff regarding the safe delegation of clinical care and therapeutic interventions to unregistered practitioners and support workers.
5. Flexibility
a) This job description is intended to provide a broad outline of the role. The post holder may be required to carry out other duties commensurate with their banding and competence.
6. Policies and procedure
a) The post holder is required to familiarise themselves with all Trust policies and procedures and to comply with these at all times.
7. Confidentiality and data protection
a) The post holder must maintain the confidentiality of information about patients, staff and other health service business and meet the requirements of the Data Protection Act (2018) and General Data Protection Regulation (2018) at all times.
b) The post holder must comply with all Trust information and data protection policies at all times. The work of a NHS Foundation Trust is of a confidential nature and any information gained by the post holder in their role must not be communicated to other persons except where required in the recognised course of duty.
8. Health, safety and wellbeing
a) Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and must follow these in full at all times, including ensuring that they act in line with all agreed procedures at all times in order to maintain a safe environment for patients, visitors and colleagues.
b) The Trust is committed to support the health and wellbeing of all its employees. The post holder is required to familiarise themselves with the organisation's range of health and wellbeing support and report stress and ill health as early as possible.
9. Equality, diversity and inclusion
a) The Trust aims to grow inclusive teams in which you feel like you belong, we encourage a culture of learning from different points of view. We want to support you to be courageous and to overcome bias and challenge prejudice.
b) We are a Level 3 Disability Confident Leader. We go the extra mile to make sure disabled people get a fair chance. As well as paid employment we offer work experience and apprenticeships for disabled people.
10. Use of technology
a) The Trust is making increased use of computer technology. The majority of employees (both clinical and non-clinical) should expect to use automated information systems in their work in order to improve quality and coordination of services, and enable faster and more certain communication within the Trust. Necessary training will be provided.
11. No smoking policy
a) SCFT operates a no-smoking policy, in line with government legislation. This applies to all staff, visitors and patients. It is a condition of employment for staff that they do not smoke whilst on duty or in uniform or anywhere on Trust premises. This includes electronic cigarettes.
b) Whilst we do not discriminate against employing smokers, they are expected to adhere to this policy and all prospective employees should be aware of this.
12. Professional registration
a) All employees who are required to be a member of a professional body are required to hold relevant registration and must comply with the standards and guidelines of their professional practice, education and conduct and must act at all times within the boundary of the code of conduct.
13. Infection prevention and control
a) Infection prevention and control is everybody's responsibility. All staff, both clinical and non-clinical, are required to adhere to the Trust's Infection Prevention and Control Policy and make every effort to maintain high standards of infection prevention and control at all times thereby reducing the burden of healthcare-associated infections (HCAI).
14. Safeguarding children, young people and vulnerable adults
a) SCFT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff and volunteers to share this commitment. Rigorous recruitment checks are carried out and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS).
15. Quality
a) Excellent care at the heart of the community is our Trust vision. To make sure our care meets this high standard all staff must ensure that the three themes of quality care are provided in every encounter they have with our patients. The three themes are safe care, effective care, and patient-centred care.
b) All staff, clinical and non-clinical, are expected to ensure that quality is a key consideration in all we do. This includes reviewing practice and being open to feedback on our performance, being open and honest, and seeking to identify, resolve, and appropriately escalate issues and risks.
At the heart of how we operate is our Trust values:
+ Compassionate Care
+ Working Together,
+ Achieving Ambitions
+ Delivering Excellence
Our values are fundamental to the high-quality care we provide to the people who need us. We are proud to be a community that cares, delivering our services as a team whilst supporting our employees as individuals.
We are committed to being an inclusive employer that actively promotes equality and challenges discrimination. We embrace and celebrate diversity, encouraging applications from individuals of all backgrounds. We particularly welcome applications from candidates with an ethnically diverse heritage, those with disabilities, and individuals identifying as part of the LGBTQIA+ community. Our aim is to grow a workforce that reflects the diversity of the communities we serve.
We strive to create an environment where every individual is valued and respected. Our recruitment process is designed to support candidates who require reasonable adjustments and to accommodate the needs of applicants.
This post may close earlier than the published closing date if sufficient applications are received.
Correspondence relating to this vacancy will be conducted electronically, please ensure you check your emails, including your junk folder. If you have not heard from us within two weeks please assume your application has been unsuccessful on this occasion.

We are the main provider of NHS community services across East and West Sussex. Our 6,000 staff serve a population of 1.3 million providing essential medical, nursing, and therapeutic care to adults and children.
Our Trust vision is to provide excellent care at the heart of the community, helping people plan, manage, adapt to changes in their health, supporting avoidable hospital admissions and reducing hospital stay times.
We have opportunities for everyone across our wide variety of services including medical, clinical, support and corporate services.
Why work for us?
+ Positive 2023 NHS Staff Survey results, scoring highly in compassionate culture & leadership, and staff wellbeing support

+ Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options
+ Excellent training and development opportunities
+ Cost-effective workplace nurseries in Crawley, Hove and Brighton
+ EMBRACE, Disability and Wellbeing, LGBTQIA+ and Religion Spirituality and Belief staff networks
+ Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces
+ Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
+ Located in stunning Sussex, with easy access to the South Downs and the coast
+ Access to a wide range of benefits and discounts for NHS staff