Emergency Department Engagement Support Worker

Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One Culture of Care underpins our values by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We are open to considering a wide range of flexible working arrangements. There are opportunities to flex the days of the week, hours and times of work and place of work including: part-time, job-share, flexible working hours and the possibility to work from home when appropriate. Please talk to us during the interview process to discuss any flexibility that you may require.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us. Find out more - Why Choose CHFT?
Our Future Plans
The Department of Health and Social Care has awarded capital funding to invest in local health services at both Calderdale Royal Hospital and Huddersfield Royal Infirmary. This is a significant investment and an opportunity to enhance services for our populations in Calderdale and Huddersfield and West Yorkshire for generations to come. To find out more, please visit https://future.cht.nhs.uk, This position is an excellent opportunity for experienced health care support workers to join Calderdale and Huddersfield NHS Foundation Trust (CHFT) within the Emergency Department (ED) at Huddersfield Royal Infirmary (HRI). The role involves providing therapeutic support to individuals experiencing mental health distress within the ED. The support worker will play a vital part in ensuring that patients receive appropriate care while establishing a therapeutic relationship with them.
The successful candidate will work alongside the ED team, aiding patients throughout their assessment, treatment, and potential discharge. The role requires strong interpersonal and communication skills to assist those who may feel overwhelmed whilst receiving care with the ED. CHFT has a strong focus on personal and professional development, offering a dynamic working environment with a commitment to improving service delivery and patient care., The main duties of this role include providing therapeutic support to individuals in mental distress and collaborating with the ED team to ensure patient well-being. The support worker will work closely with the mental health liaison team under supervision from the ED and play a role in improving patient care and experience.
Main duties include:
+ Provide compassionate support to patients with mental health conditions, ensuring their needs are understood and they receive personalised, respectful care throughout their time in the ED.
+ Work under supervision to develop enhanced engagement skills and advocate for patients.
+ Communicate effectively with colleagues to support patient care.
+ Complete and maintain accurate care documentation.
+ Promote a safe and clean environment in line with Health and Safety policies., As a member of the ED team, the support worker will assist in the overall care of patients with mental health conditions and learning disabilities/autism. This includes providing emotional and therapeutic support, maintaining accurate care records, and ensuring that care plans are followed.
Main responsibilities include:
+ Develop enhanced communication skills to engage with patients in distress.
+ Monitor patient conditions and report changes to the ED nurse in charge.
+ Collaborate with multidisciplinary teams, including mental health liaison staff, to provide holistic care.
+ Ensure a safe and clean working environment, adhering to infection control policies.
+ Participate in ongoing training and development, including mandatory courses in de-escalation and mental health communication.
Our vision is to provide One Culture of Care for one another in order that we can provide compassionate care for the people who use our services. We are passionate about creating a workplace where we work together to get results, encouraging colleagues to have their say, in order to co create the change we want to see. We take pride in the diversity of our workforce that's why we encourage applications from all. Reasonable adjustments will be made for disabled applicants.
Please ensure your application is submitted with referees who can verify your employment/education history over the last three years and include valid email addresses for them. We will request electronic Factual Employment References from your previous employers. These references will be requested before you are issued with an unconditional offer of employment letter.
If you are appointed to a post, information will also be transferred into the NHS Electronic Staff Records system. The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.
You may be required to undertake a DBS. The Trust will administer the DBS check on your behalf and will recover the cost (Enhanced £42.90, Standard £22.90 or Basic £22.90) from your salary when you commence in post (including Internal staff). You will also be required to participate in the DBS Update Service and pay the £13 cost per year. This is a condition of your employment.
CHFT is part of the West Yorkshire Association of Acute Trusts (WYAAT), a collaborative of the NHS hospital trusts from across West Yorkshire and Harrogate working together to provide the best possible care for our patients.
If you have any questions please contact [email protected] for assistance.

We employ more than 6,500 staff who deliver compassionate care from our two main hospitals, Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, health centres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation. Foundation trusts are public leaders in improving quality in health services. They are part of the NHS - yet decisions about what they do and how they do it are driven by independent boards. Boards listen to their Council of Governors and respond to the needs of their members - patients, staff and the local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in the changes to the local community needs, in striving to be the best, and in putting their patients first.