Emergency Department Receptionist

We encourage applications from all with protected characteristics and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.
If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.
We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Aneurin Bevan University Health Board support flexible working.
Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process, Registration of patients in Reception and any other areas as and when
required.
To deal with patients, relatives and visitors who may be angry or upset in a tactful manner.
To assess certain situations regarding patients medical welfare and deal in an appropriate manner.
To deal with hostility from aggressive, sometimes inebriated patients,
relatives and their friends.
Liaise with ambulance crews, police and hospital security.
Preparing notes, general filing, photocopying, faxing and scanning.
Ensure all aspects of patient personal matters/records are dealt with in a
confidential manner.
To follow the policies and procedures as set down in the department, ensure that any changes are implemented.
Dealing with all manner of enquires verbally or by telephone.
Arrange / book attendance in to department via Symphony and Myrddin
system and scanning of notes for transfer to wards with the relevant staff
and departments.
Book outpatient appointments on the hospital Myrddin system.
Access previous patient history via Clinical Work Station or Health Records.
To organise the preparation of notes for subsequent scanning, to include
boxing up of the notes in readiness.
To attend regular training courses as required.

This position is the initial point of contact for our Emergency Department and so a friendly and professional manner along with good communication skills are pivotal to this role. It is essential that you are capable of working on your own and/or as part of a team, able to use your initiative and work well under pressure. The role can be challenging but exciting due to the new ways of working and so creativity, adaptability and flexibility is required in order to develop our services for our patients. The successful candidate should possess excellent interpersonal skills, demonstrate a clear telephone manner and be highly motivated.
Whilst experience in a range of IT systems such as Symphony, Clinical Workstation and Welsh Pas is beneficial, full training will be given.
Working hours for this post follow a 24-hour roster therefore bank holiday and weekend working is essential for this role., The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.
We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.
Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.