Emergency Department Receptionist

Various full time and part time exciting opportunities have arisen in the Emergency department; we are looking for motivated, well organised people who loves a busy environment to join our reception team at the Leicester Royal Infirmary.

You need to have good customer service skills be able to work under pressure and be an excellent communicator and be organised and methodical . We are currently recruiting for a dedicated and enthusiastic Receptionist, with excellent communication skills and the ability to demonstrate effective team work. You will need to be flexible, enthusiastic and passionate about emergency care and you need to be committed to improving service delivery. The ability to work in a fast paced environment The role includes answering telephone and face to face enquiries, Scanning patient records in our live scan room and booking patients into the emergency department. The successful candidate will be the first point of contact for patients relatives, so will need to possess good customer service skills. You will also need the ability to work effectively as part of a multi-disciplinary team and on your own initiative Proficient communication skills, an aptitude for organising, attention to detail and accurate keyboard skills are essential.

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

These are permanent posts and we are offering both full time and part time hours, you will be required to work over a 7 day rota, working both day and night shifts and are also required to work bank holidays. 365 days rotation. The Emergency reception areas cover Adults, Children's, Ambulance arrivals and Live scanning, GPAU and DVT Clinic. This is a demanding area and is a challenging role but has a friendly working environment, and would suit an individual who would like a challenge