Emergency Department Welcomer Volunteer

Our Emergency Department sees on average 400 patients a day, making it the busiest area of the hospital. As part of our efforts to provide an easier and more pleasant experience for our patients we have introduced an emergency department welcome volunteer role. This role will involve working alongside the hello nurse/streaming nurse in the Emergency Department, and assisting with directing patients to the appropriate areas, to facilitate the flow in the department.
Since this role will involve mainly walking and standing, we require the applicants to be in a good physical condition. They are also required to have good communication skills, since this role requires a lot of social interaction. Since this role requires applicants to be in a clinical setting, they must be aware of the confidentiality principles that are relevant for the setting.
Essential Information:
If you are interested in more than 1 role, please submit your application on your initial preference (other roles can be discussed at assessment).
Please kindly note, you will be given a 20-minute assessment on the week commencing Monday 27th January 2025 at the Volunteering office.
The Mandatory training for this role will be on Tuesday 11th March 2025.
Please only apply if you are able to attend the above dates.
Please can you ensure you provide details for 2 references (one of which you have known for over 3 years) It is essential you provide an email address for each reference when submitting your application. Please note - you can provide a family friend but not a relative.
Please ensure to bring the below I.D documents to your assessment otherwise we will not be able to proceed with your assessment on the day.
A minimum of THREE individual forms of valid, current, and original identification are required. Please bring one document from group one (below) AND two documents from group two (Below):
Group One:
+ UK Passport
+ EEA/Swiss Passport
+ Other passport with indefinite leave to remain
+ Other Passport
+ Biometric Residence permit
+ Driving Licence photo card (UK, IOM or CI)
+ Current EU Photo Driving Licence
+ EU national identity card - EU only
Group Two:
+ Driving Licence photo card (UK, IOM or CI)
+ Current EU Photo Driving Licence
+ Driving licence - old-style paper licence (must be UK)
+ Bank statement (UK/EEA) - less than 3 months old
+ Utility bill - less than 3 months old (UK)
+ Utility bill - 2nd Supplier - less than 3 months old
+ Council Tax Statement - issued in the last 12 months
+ Mortgage statement (UK or EEA) must be a recognised lender and issued in the last 12 months.
NB: If you are aged 16 - 19 years, in full time education and you are unable to provide two documents from group 2 above, either of the following ID options can be used:
+ Full UK birth certificate (A4 size original , not photocopy, containing mother and fathers details)

Kingston and Richmond NHS Foundation Trust offers a range of fantastic opportunities to grow your career across both hospital and community settings in south London. Whether you're looking to build new skills or take your experience to the next level, we are uniquely placed to provide the right environment to support your professional development. With colleagues working in people's homes, in community clinics, and in our two hospitals, we have an outstanding breadth of knowledge and experience to draw from.
Our commitment to exceptional care is reflected in being the first trust of our kind in London to achieve an 'Outstanding' rating from the CQC for both overall quality and leadership. We exist to provide the best possible care for our patients and we do that by giving our colleagues what they need to be their best at work. We have won numerous awards from the HSJ and Nursing Times for the way we support our colleagues across all our services.
We are proud to be recognised for our outstanding cancer care, children's services, pioneering surgical teams, and exceptional rehabilitation services. Our maternity services have been rated the "Best in London" by women surveyed by the Care Quality Commission (CQC), with parents travelling to Kingston to take advantage of our considerable experience and expertise.
Our Trust values
These words are important reminders, but it's our behaviours that tell people who we are. We expect all colleagues to bring our values to life in their work.
+ Compassionate: We provide care with kindness, understanding, and empathy for all.
+ Inclusive: We embrace diversity and respect the unique contributions of every individual.
+ Collaborative: We foster teamwork across all levels, working together and with our partners to deliver the best outcomes.
+ Inspiring: We are committed to continuous improvement and excellence in patient care, staff development, and innovation.