Emotional Health and Wellbeing Service Manager

Driven by our Trust values: Honesty, Empathy, Ambition, Respect; the Trust's vision is to provide high quality care to the diverse communities we serve to make their lives better.
We are passionate about creating an inclusive workplace that promotes and values diversity. Our cultural diversity, long term conditions and disabilities, and LGBTQIA+ staff networks are a key part of this commitment, creating positive change and helping build an inclusive culture across the Trust.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed - our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
Options for flexible working are considered for all roles within CCS, including job share opportunities, compressed hours, annualised hours, tailored working patterns and more. If you are interested in flexible working, please talk to the recruiting manager for this vacancy., The purpose of the role is to ensure quality and effectiveness of service delivery and this will be achieved through monitoring performance and in terms of qualitative and quantitative data and working closely with the commissioner of the service.
The successful post holder will have line management responsibilities to the MHST clinical and team leads and will work closely with the clinical psychology lead as well as the other MHST service manager across our wider organisation.
Why not click on the link to the Job Description and find out more about the role.
We look forward to receiving your application!, The post holder will provide leadership, expertise, service management, and will be accountable for the delivery of the Emotional Health & Wellbeing Service delivery across Cambridgeshire & Peterborough; the Mental Health Support Teams (MHST). MHST's will be based within schools, ensuring children and young people receive faster access to earlier mental health support.
Working closely with the MHST Team and Clinical Leads, the post holder will provide strategic and operational leadership, ensuring the delivery of a quality service to meet local and national standards and KPIs.
This is a strategic role, working with partnership agencies, to support the delivery of the MHST service.
As well as being part of Cambridgeshire & Peterborough Children and Young People's Health Services you will also work with system partners across the localities.

Working for our organisation
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There's one reason why our services are outstanding - and that's our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development., 1. Manage the expanding MHST's working in conjunction with Clinical and Team Leads to ensure successful delivery of the work
2. Be responsible for the line management of staff in accordance with Trust policies and procedures.
3. Be responsible for establishing and maintaining working relationships with key partners and stakeholders
4. Lead effectively, with enthusiasm and by example, within Trust values, Honesty, Empathy, Ambition and Respect (HEAR) through effective communication; service model and structures; and facilitating staff, stakeholder and service user involvement
5. Ensure the vision, purpose and objectives of the organisation is integrated into the service and staff's job descriptions and that appraisals reflect these priorities
6. Interpret future Government (National/Local) directives as well as relevant clinical guidelines (in conjunction with MHST Clinical Leads) and ensure these are implemented in future service planning
7. Responsible for establishing and maintaining working relationships with key partners and stakeholders:
8. Externally to include NHS England, Health Education England, the Department for Education and the Integrated Care Boards.
a. Externally with schools and other local partners
b. Internally with other Norfolk CCS NHS Trust services, for example, the Healthy Child Programme
c. Internally with existing MHST's in Norfolk & Waveney, working closely with the counterpart Service Manager
9. Develop and lead on projects for service wide initiatives
10. Responsible for governance, including patient and staff safety, in line with Trust Policies and procedures
11. Demonstrate key leadership skills as identified in the NHS Leadership Framework. 12. Develop and implement policies and guidelines impacting across the whole service
12. Provide clinical advice and support to the teams as appropriate to the post holder's experience and qualifications
13. Undertake supervision and ensure skills are refreshed in accordance with continuing professional development appropriate to the post holders experience and qualifications
14. Promote and market the EHWB local service offer to key stakeholders
15. Represent the Trust at performance meetings, where appropriate
16. Accountable for the delivery and performance reporting of the MHST's to meet KPIs and the development and monitoring of remedial action plans where required
17. Contribute to the strategic development and planning of the service and implement objectives and actions from agreed service plans
Communication
1. Communicate highly complex or sensitive or contentious issues relating to the EHWB work to a wide range of audiences, such as senior management, service users and their families/carers, schools, and other professionals
2. Influence decisions regarding service delivery through leading meetings
3. Communicate service-related information to senior managers, senior clinicians, and external agencies
4. Develop and maintain effective working relationships with colleagues, within the MHST, children services and across the Trust and externally with key stakeholders and commissioners
5. Establish and maintain positive relationships with professionals, agencies, charities and teams who also provide services to children and/or adolescents in the community. These relationships are a key part of the role in which you will be representing CCS NHS Trust
6. Ensure clients and their carers/families are aware of the standards they would expect from the service
7. Use sophisticated communication skills to impart difficult or unwelcome news to patients and staff for example, complaints, patient experience, disciplinary, performance and grievance matters
8. Analyse, provide reports and interpret information from data and communicate this information
9. Lead the investigation of incidents and complaints within the service and participate in the process within the wider organisation at the request of senior managers
10. Demonstrate the ability to reconcile conflicting interests as they arise
Key communication with:
1. EHWS Clinical Lead and the Clinical and Team Leads of the MHST's
2. Commissioners in the Integrated Care Board, NHSE, HEE and the DfE
3. MHST colleagues within the MHST's, and across the country as the services are developed
4. Cambridgeshire & Peterborough wider children's health Service Leads
5. University of East Anglia, who are the training provider for the Education Mental Health Practitioners (EMHP's)
6. School partners, including Head Teachers, Mental Health Champion/Lead, Teachers, SENCO's and Teaching Assistants
7. CAMHS & Younited colleagues
8. Social Care and Early Help Colleagues
9. SEND colleagues, including Specialist Teachers and Educational Psychologists
10. Other Managers and Clinical Staff
Budgetary Responsibility
1. Responsible for achieving balance in delegated budgets, interpreting income and expenditure positions, budget statements and other information
2. Ensure the budget is managed effectively and that efficiency savings are identified and achieved to meet the Trusts cost improvement programme
3. Develop business cases and Service Level Agreements for service developments ensuring that the implications of service change or developments have been accurately assessed
4. Participate in setting yearly income targets and expenditure budgets
5. Be an authorised signatory
People Management
1. Maintaining own professional development and requirement to take part in appraisal and KSF process
2. Responsible for day-to-day management of a group of senior staff including appraisal, grievance, disciplinary, performance management, appointing panel member at recruitment, reviewing work performance and progress
3. In conjunction with clinical colleagues and other stakeholders devise, develop and implement new ways of working, taking appropriate advice from corporate colleagues. This might include skill-mix reviews and other staffing strategies
4. Ensure that the recruitment, retention, motivation and development of staff is a key management priority
5. Lead the workforce planning and review processes within the service via the Training Needs Analysis process, working with corporate service colleagues as necessary
6. Ensure human resource initiatives, such as improving working lives, diversity, and safe employment are implemented and embedded, as well as seeking to develop new ways of working to improve service delivery and patient care
7. Implement all human resource policies within the service
8. Provide all staff with appropriate support and training to undertake their jobs satisfactorily, including mandatory training
9. Meet the Trust target rate for mandatory training and appraisal compliance
10. Ensure all staff within the service receives an appropriate annual appraisal, which will include the establishment of key objectives and personal development plans to enhance team and individual performance
11. Develop morale and motivation through effective personal leadership, ensuring views and decisions are communicated across the management and service structure
12. Ensure appropriate recording of meetings, supervisions and management actions and maintenance of personnel files
Research & Development Activity
1. To lead and participate in regular audits, quarterly reporting, and research projects for the improvement of the team's clinical practice
2. To present findings and outcomes of the implementation of the MHST and support the continual improvement of the team and roll out of subsequent teams
3. Empower and facilitate a research and development culture that enables staff to take a critical and innovative approach to practice
Clinical and Practice Governance
1. Participate fully in providing quality care in line with local and national guidelines e.g. NICE Guidance & Quality Standards relating to children and/or young people with mental health difficulties and social care difficulties
2. Follow emergency/crisis care protocols when required
3. Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act
4. Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies
5. The post holder must adhere to the Trust risk assessment and risk management processes
6. The post holder must adhere to infection control policies and procedures
7. Undertake mandatory training and any other training relevant to the role as required by Cambridgeshire Community Services NHS Trust
8. The post holder must participate in clinical and safeguarding audits as required
9. Provide patients and their families /carers with information on standards they should expect from the team
10. Participate in supervision on a regular basis
11. The post holder is required to participate in relevant emergency preparedness process for their team
12. The post holder is required to participate in relevant emergency preparedness process for their team
Co-production and Patient Involvement
1. Actively work to involve young people, families, schools and other stakeholders in service development and delivery
2. Working with Clinical and Team Leads, capture patient experience. Tailor services according to feedback, keeping the child and family at the centre of all work undertaken
3. Develop appropriate mechanisms/forums for working with patient groups and voluntary agencies to enhance service delivery
Certificate of Sponsorship
For roles that are eligible for sponsorship, applications from job seekers who require Skilled Worker Visa to work in the UK are welcome, and will be considered alongside all other applications. You are strongly advised to visit Check if you need a UK Visa website (Opens in a new tab), and familiarise yourself with what is required which should assist you in your understanding of the process
From 6 April 2017, skilled worker applicants applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here. (Opens in a new tab)
UK Registration
For roles that require professional registration, applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new tab)
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Our safe recruitment pre-employment checks are undertaken before an appointment is confirmed and may include a DBS check. Where the role requires you to drive, we'll ask you to validate your driving licence online via the DVLA.
In submitting an application, you authorise Cambridgeshire Community Services NHS Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed.
ALL CORRESPONDENCE will be via the e-mail address on your application form. If you have not been invited to interview within 2 weeks of the closing date, you unfortunately haven't been successful on this occasion, but keep an eye on our vacancies as a job that's just right for you may appear!

Do you have strong leadership, communication and interpersonal skills?
Are you looking for a new challenge and motivated to make a difference?
If the answer is yes, then this could be a brilliant opportunity for you...
We are seeking to recruit a motivated operational leader to support the delivery of our Emotional Health & Wellbeing service across Cambridgeshire & Peterborough.
The successful candidate must have a passion and interest in influencing improved outcomes for children and young people experiencing mild to moderate emotional health and wellbeing related needs.
As the lead for the service, you will be responsible for the Mental Health support teams in schools and therefore will need to have the drive and enthusiasm to work across the health and education sectors and practice as a collaborative leader.