Employee Benefits Design Consultant

This client-facing role is responsible for supporting Client Managers to deliver consultancy services for flexible benefit schemes delivered via WTW's proprietary benefit enrolment technology. This varied role is integral in the delivery of the design, implementation and renewal services meeting the client's requirements and objectives. This includes a range of services from scoping to capturing requirements, system testing, drafting communications, data preparation and analysis, as well as formulating opinions and recommendations to aid in the client's decision-making process.

The Role

Flexible Benefits Delivery Projects (Client Implementations and Renewals)

Design

• Working with Clients, Consultants, Client Managers, Systems Configuration, Broking teams, and benefits providers to agree and document:


• The client benefit design and build requirements in the Benefits Requirements Specification


• The website content requirements in line with benefit design and client requirements, including collation of benefit provider information and policy documents


• The supporting requirements such as branding and system email requirements


Communication

• Working with clients to agree their communication needs. Drafting of employee communication materials such as targeted emails and benefit guides


Data

• Preparing data for legacy benefit selections in line with design requirements and system configuration, and other ad hoc data files as required at implementation


• Undertaking data analysis including completion of the engagement and benefit take-up stats following the enrolment window


Testing

• Help to define test strategies to ensure internal teams and clients complete effective system testing


• Undertake design functionality system testing and resolve issues with the System Configuration team prior to handover to client.


• Co-ordinate client feedback and issue resolution during client testing


Client management support

• Point of contact for design queries raised by the client, administration, broking and configuration teams, escalating to the Client Managers as appropriate


• Support and preparation for project kick-off and planning meetings


• Support the team with project scope documentation defining agreed changes and fees


• Participate in regular internal and client meetings/calls as appropriate


• Provide input into change control processes, helping to identify required effort, risks and mitigating actions


Internal Support

• Support the effective operation of the Design Consulting team by sharing knowledge, ideas and solutions and identifying areas where internal processes/the service to clients can be improved


• Assist in other flexible benefit consulting projects when required


• Support and contribute to revenue growth opportunities within the flexible benefits consulting team


The successful candidate will:

• Provide an efficient, professional service delivery to meet all client's needs and promote the WTW brand


• Develop a strong knowledge of the UK benefits market and client's flexible benefits scheme design and requirements


• Communicate effectively with clients via email and calls and develop excellent client relationships


• Work collaboratively with colleagues across different teams within the Health and Benefits line of business and the wider organisation
  
  Ideally 2 plus years' experience in flexible benefits/employee benefits


• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint)


• Good analytical and numerical reasoning skills


• Able to document detailed client requirements in system design specifications


• Strong communication skills, both written and verbal and able to articulately adapt style to suit the purpose and audience


• Excellent planning, time management and organisation skills with the ability to work to deadlines


• Able to work quickly, but accurately in a professional environment.


• Able to learn quickly, use own initiative and organise own workload effectively


• Prepared to put in the extra effort when needed to meet challenging deadlines


• Demonstrate a 'can do' attitude, overcoming any problems as they arise


• Prepared to show initiative where appropriate, but equally prepared to take instructions from others to contribute to projects across the whole department
  
  At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.