Employee Experience Co-ordinator

The buzz, the energy, the sheer magic of travel... you can feel it in the air all around you. Here, you'll be part of an energetic team and a vibrant community. We can help you thrive in a career that's a world away from the everyday. Are you in a HR orientated discipline and looking for a new opportunity? This role takes an office first hybrid approach here at London Gatwick, with three days a week in the office, two days remote, managed around the needs of the business. What is the role? The Employee Experience Coordinator will operate as an integral part of the employee lifecycle at Gatwick, carrying out all associated activities on the journey with a passion and commitment, providing a consistently great customer and employee experience. What will you do?

• Provide HR focused administrative support and advice to the HR Business Partners and wider business including employees and Line Managers.
• Ensure all employee data held is complete and accurate at all times throughout their time at Gatwick.
• Standardise employee processes, ensuring high quality, systemised and repeatable experience every time.
• Provide people data and insight to the HR team and wider business to help manage people and teams.
• Support the HR BPs and/or line managers with various capability investigations, including grievances and disciplinaries, performance and policy application.
• Seek to continuously improve the employee experience where it touches HR at Gatwick e.g. pushing for increased self-service capability, online content is regularly reviewed and refreshed, proposing alternative communications channels where appropriate to make sure that employees have easy access to information.
  
  CIPD level 3 qualified an advantage, but not essential with a desire for continuous professional growth
• Experience in supporting all aspects of the employee lifecycle, from an administration perspective, working with multiple systems
• Strong IT skills including proficient user of Microsoft Office including Word, Excel and PowerPoint
• Competent and capable of providing HR generalist administrative support with the ability to see an activity through to completion
• Ability to act as a point of contact for line managers, employees and stakeholders seeking HR advice, working closely with the HR Business Partners and People Advisors.
• Understanding of employment legislation, policies and practices and their application
• Ability to develop a solid understanding of HR systems, knowledge of how the system works from both and employee and line manager perspective
• Passion to give outstanding customer service at all times
• Ability to manage own workload effectively, with a ability to multi task whilst maintaining accuracy and deadline
• Able to operate effectively in an ambiguous, fast-paced, constantly changing environment
  
  Let's make time fly
Joining team Gatwick means growing your career with the world's most efficient single runway airport - where no two days are the same. You'll get the space and support to grow and develop your career with us. Together, we can succeed in creating an enjoyable and effortless experience for our passengers. Creating an enjoyable and effortless passenger experience Our passengers are at the heart of everything we do. We've grown from a small flying club to the UK's second largest airport - serving over 46 million passengers in 2019. We're focused on making the journey through the airport as quick and smooth as possible - for every passenger. If this is your kind of challenge, join our team as we rebuild and grow for our passengers, people and local communities. Inside Gatwick We're open 24 hours a day, 365 days a year - the airport is a city that never sleeps. Here's just some of the things you'll really enjoy: BENEFITS - Your payslip is only part of the pacakge. At Gatwick we offer you health, travel and financial benefits IN THE ACTION - You'll have a backstage pass to all the action. We encourage you to explore the airport and shadow other teams. GIVING BACK - You'll have two days every year to support a cause that's important to you and take part in our community programmes. Grow your career with us Joining team Gatwick means growing your career with the world's most efficient single runway airport - where no two days are the same. You'll get the space and support to grow and develop with us. Together, we can succeed in creating an enjoyable and effortless experience for our passengers. You need to sign in or create an account to save a job.

What's in it for you?We value our people and reward every employee fairly with a highly competitive package, enhanced by an annual bonus, share scheme, pension, and lifestyle insurance. There's also plenty of opportunities for career progression, as well as training to support your personal and professional development. At London Gatwick we're also very well connected, just 30 minutes from central London and directly linked to over 100 towns and cities. Whether you prefer to travel by cycle, electric car, or train, we aim to make your journey to work as convenient and cost-effective as possible. Whatever your interests and ambitions, wherever you want your journey to take you, London Gatwick could be the place where your career really does... well... take off.