Employee Relations Case Manager / Senior HR Advisor

Here at Serco, we're seeking an experienced Employee Relations Case Manager to join our wider team of specialists, offering professional advice and support to approximately 3,000 people managers across our UK operations. In this role, you will provide comprehensive employee relations guidance and support to Serco People Managers, addressing all aspects of the employee lifecycle, including disciplinary actions, grievances, absences, maternity/paternity issues, restructures, and performance management. You will manage multiple ER cases from beginning to resolution, delivering clear, risk-based advice to managers throughout the process.
Serco's purpose is to impact a better future - we bring together the right people, the right technology, and the right partners to create innovative solutions that deliver positive impact and address some of the most urgent and complex challenges facing governments globally. Our services are powered by more than 50,000 colleagues working across multiple sectors including defence, space, migration, justice, healthcare, transport, and customer services in four regions: UK & Europe, North America, Asia Pacific, and the Middle East.
As part of this you'll: Work in partnership with the business to provide strong professional HR advice and support strategic HR decisions at all levels of the organisation. Provide a proactive and/or "on demand" advisory and consultancy service to people managers on a range of human resource issues, employee life cycle procedures and policies consistent with employee standards, legislation, and guidelines. Manage end-to-end and timely closure of employee relations cases (disciplinary, absence, grievance, absence management, restructures, etc.). Be a point of escalation for ER Advisors for more complex queries and provide day to day coaching as required. Analyse people related metrics, data, and trends to make recommendations to Business Partners, and interventions with people managers to address identified people issues across the business. Liaise with external agencies/ functions such as legal and local union representatives regarding the people issues related
to procedures and policies and ensure that people managers work within the defined policy & procedures. Provide support in the delivery of people management training, coaching and upskilling managers throughout ER processes. Coordination and management of redundancy consultations, ensuring thorough support is provided from beginning to resolution.

What you'll need to do the role: Creative 'can-do' attitude, proven negotiation skills with confidence in relationship management at all levels. Customer and delivery focused, with the ability to make decisions and manage risks. Up to date understanding and application of employment law and HR best practice. A recognised HR qualification (CIPD or equivalent) is preferred. Excellent generalist/operational HR experience at Senior HR advisor, HR Business Partner level or equivalent. Proven experience in managing complex ER cases, including redundancies, restructures, disciplinary and grievance cases, and complex case management ideally as a HR Advisor, Generalist or equivalent. Confidence in coaching and mentoring People Managers. Ability to work in a faced paced environment.

What we offer: 25 days annual leave plus bank holidays. Annual leave purchase scheme. Up to 6% contributory pension scheme Flexible working options. A Serco benefits portal offering a wide range of discounts for major high street brands in Retail, Leisure & Hospitality. A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more. A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco. A safe and supportive culture. A company passionate about diversity and inclusion.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.