Employee Relations Specialist | S2 | Human Resources

We're looking for a motivated individual to join our high performing team coaching and inspiring, to ensure delivery of exceptional experiences for our people. As a one of our Employee Relation Specialist, you'll be there for colleagues in the moments that matter. If you're a great listener and love connecting with people, this could be the role for you. You'll be helping with everyday interactions to complex case management, providing specialist HR support, guiding managers through end-to-end processes to build capabilities and confidence to support their team. Using data and sentiment feedback from SLAs and experiences, you will be driving continuous improvement to our people deal. The difference you'll make:

• Coaching and inspiring our managers to delivery exceptional experiences to our people
• Managing risks effectively to uphold regulatory standards, organisational policies and employment law
• Acting as a subject matter expert (SME) for our people relations experiences, you will engage with the business areas people managers and HR team to build capability and confidence in all people relations experiences and journeys
• Providing dedicated HR support, offering specialist advice and solutions for a seamless end to end case management journey for our customers (from early intervention, up to conclusion) with knowledge across various HR Policy, including Absence, Disciplinary, Grievance and Performance
• Working in partnership with managers and senior leaders, advising and coaching them towards the best possible outcome and solution of Employee Relations issues
  
  A deep and broad understanding of HR policy, processes and best practices with experience of providing expert coaching and advice to line managers on complex case management including dismissal and appeals
• Understanding of UK employment law. including associated risks and mitigants
• Proven ability to influence across all levels and have excellent stakeholder management skills
It would also be nice for you to have:
• Confident with a proven ability in influencer to respectfully challenge and be challenged at all levels
• Ability to comfortably handle difficult and/or complex situations
• CIPD qualified or equivalent - Level 3 or above
What else you need to know: This role is based in Milton Keynes. We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (pro-rata for part-time roles).

We're happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process. If you're interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these. Inclusion At Santander we're creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair. How we'll reward you. As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
• Eligible for a discretionary performance-related annual bonus.
• We put 8% of salary into your pension, even if you don't contribute yourself. We'll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.
• 27 days' holiday plus bank holidays, which increases to 28 days after 5yrs service, with the option to purchase up to 5 contractual days per year.
• Free access to a range of digital health services, including GP.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.
• Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.
• Share in Santander's success by saving or investing in our share plans.
• Support your favourite causes through charitable giving and our community partnerships.
• As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services.