Employment Adviser

£29371

Fedcap, Slough

Posted 2 weeks ago, 31 Aug | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 405df07e9b99431eb8d4ab61ac933663

Ensuring your personal performance targets and Key Performance Indicators (including quality and compliance levels) are met.

Managing a caseload of customers, holding initial appointments, and producing SMART action plans to ensure appropriate and effective activity is undertaken by all customers according to their level of job readiness.

Producing CVs and other documentation required by the customer to support them to apply for work.

Addressing customers' personal barriers to employment and supporting them through a structured pathway of activities. Providing challenge, advice, and guidance where appropriate to develop customers' capability in the recruitment process, ensuring they have the necessary skills and confidence to secure employment.

Identifying, structuring, and recommending wellbeing and training solutions, working in close consultation with your team to meet the specific needs of participants and employers.

Able to embrace our company values which are Kindness, Respect, Integrity, and Innovation.

You'll have high levels of attention to detail and accuracy to maintain customer records - experience of working with Microsoft 365 is a requirement, and CRM solutions will be an advantage.

Proven ability to build rapport, understand, and empower individuals from diverse backgrounds, including those with complex needs which may include substance misuse and/or mental health related challenges.

You'll be confident in coaching, motivating, and questioning your customers to get a thorough understanding of their needs, while being an excellent listener.

You'll be skilled at CV writing, being able to highlight your customers' key experiences and strengths.

You'll possess strong organisational and time-management skills, with the ability to manage a varied caseload and meet deadlines.

Fedcap is a not-for-profit organisation committed to improving people's economic wellbeing. Delivering a range of employability programmes and services, we passionately believe that good work is part of a healthy life. In the past five years, we've supported more than 35,000 people across the UK back into work, helping families get out of poverty and improving their quality of life. We're part of The Fedcap Group, a pioneering US-charity formed in 1935., People are always the focus of what we do at Fedcap. And our people are dedicated to inspiring confidence in our customers so they can believe in themselves and a better life for their families. They're hard working and focused on delivering for our customers because they care and understand the important role they play in their customers' journeys to a more secure, healthier and happier life. Driven by our strong values and sense of purpose, our inspiring people have formed a diverse and inclusive community.