Employment Coach

The Skills, Employment & Adult Education Service is part of Coventry City Council. We work with a range of delivery partners to provide a wide portfolio of top-quality support to Coventry residents of all ages who are looking for work. We work with partners across the city and our Employer Hub actively works with local employers to generate opportunities for local people. We are a friendly and welcoming multicultural and diverse team based in the Job Shop situated in Coventry City Centre. We are here to support all Coventry's diverse residents, each with differing needs and tailor their support to help them search for employment, training, apprenticeships and work placements. People can explore a wide range of local vacancies that are updated daily and access training opportunities. We also provide ground-breaking specialist support for local residents who face multiple and sometimes complex barriers that make it hard for them to find a job. The Job Shop and our exciting range of specialist employment support programmes are among the very best support available in the UKWhat is the job role? This is an exciting opportunity to join the Skills, Employment and Adult Education service and be part of our Job Shop delivery. Our projects are part funded by the UK Government through the UK Shared Prosperity Fund and the West Midlands Combined Authority's. Due to several new pilot projects and a spike and increase in customers requiring support, we are seeking a number of employment coaches to provide employability advice and guidance to our residents. We are a multicultural team and service and as an Employment Coach, you will deliver a first-class service to provide Coventry's equally diverse range of residents, from varying backgrounds and differing needs, to provide a high-quality and personalised service to ensure they receive full support, enabling them to move closer to and into good quality employment. You will have passion to help others by effective employment coaching and supporting people into work.

We are looking for individuals who have experience within the employability and skills landscape, able to advise and guide residents on a pathway that enables them to a positive destination ideally a job, training, further education and / or apprenticeship. You will need to be excellent at developing positive working relationships and able to work with a wide range of people from different backgrounds and needs including, disability and mental health and crucially have the skills and ability to listen, understand and identify how you can support each customer in a positive manner. The following are a must:

• Be able to demonstrate previous experience or a willingness to work with all customers including vulnerable young adults or adults with disabilities.
• Have an understanding and an enthusiasm for supporting customers through their journey into further education or employment.
• Understand how to successfully liaise with key partners to ensure all customers have the opportunity of employment.
• Have experience of or the ability to work within a customer facing role.
In addition, the post holder will be customer focussed, able to work under pressure to meet outcomes with a sense of urgency but maintaining a customer focussed approach. Excellent communication and technical skills are key to provide, record, retrieve and report information.

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do. Our Values are:
• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do., Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse. At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things. To deliver the best services to our residents, we need the best people working for us to make a difference to our communities. If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition