End User Compute - Deskside Engineer

Are you an enthusiastic individual with excellent stakeholder engagement and communication skills?
Would you enjoy working in a fast paced, diverse role and having a high level of autonomy?
Would you like the opportunity to provide a proficient customer service by delivering IT support to our customers?
If so, we would love to hear from you!, The Engineer works under limited supervision supporting several products, product sets, systems and hardware to help maintain the availability of the IT service experienced by end users. Working in a multi skilled team based environment, the engineer has responsibility for providing IT support to customers/contractors. Aspects of the role include, but are not limited to ServiceNow, Deskside support, Install, Moves and Changes to End User devices, Build Lab Engineering and IT Stores asset management.
Our core working hours are between 7am - 5pm.
Responsibilities
Your responsibilities will include but will not be limited to:
+ Applying and operating EUC processes, tools and technologies and highlighting areas for improvement, producing effective management reporting in support of the EUC function
+ Taking ownership for listening to and understanding the customer’s problem. Escalating and/or gaining support where necessary to resolve problems. Using relevant information to diagnose and to resolve or enable resolution in line with agreed service levels
+ Meeting user needs in relation to End User Devices, and have the technical understanding of a variety of products in order to match the needs of users to a range of appropriate devices
+ Working closely with Service Asset and Configuration Management to support the reuse and disposal of assets in line the agreed processes and policies
+ Supporting the digital transformation of DVLA services in line with UK Government Digital Strategy
For further information about the role please see the attached role profile.
Additional information
This role will require you to work on-site at our Birmingham office, located in Birmingham City Centre, which is near 2 railway stations.
Please note this role will require some adhoc travel to the DVLA’s main site in Swansea, South Wales., We'll assess you against these behaviours during the selection process:
+ Communicating and Influencing
+ Working Together

Technical skills
We'll assess you against these technical skills during the selection process:
+ SFIA Framework - IT Infrastructure (ITOP) - Level 2, Interviews will be held from Monday 7th October 2024.
This interview will be conducted via a video interview. Further details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.
The selection process will be designed specifically for the role. As a result, your assessment will include:
+ an interview
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
This role is full time only. Applicants who wish to work an alternative pattern are welcome to apply however your preferred working pattern may not be available and you should discuss this with the vacancy holder before applying.
Use of Artificial Intelligence (AI)
You must ensure that any evidence submitted as part of your application or used during interview is truthful and factually accurate. Applications may be rejected if plagiarism is detected. Examples of plagiarism can include presenting the ideas and experiences of others, or concepts generated by artificial intelligence, as your own.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

You will have a basic understanding of computer system software, modern operating systems and hardware which after the relevant, required training this will result in you being able to confidently give sound advice and provide effective resolutions to problems.
You will understand the importance of working as a team and can prove to be a valid team member, as well as working under your own initiative.
With strong communication skills, you will have the ability to communicate effectively both verbally and in writing. You can deliver information in a clear, confident, professional manner, sometimes relaying complex information to others on a regular basis.
Excellent interpersonal skills are essential for this role as there will be a lot of face to face contact with our customers and we will expect you to build trusting relationships quickly., For your CV and Personal Statement, please provide detailed evidence of your experience of the following essential criteria:
+ Your experience and use of using Windows 10 /Mac devices
+ Your experience and knowledge of PC Hardware
+ Being highly organised and have the ability to prioritise your own work to meet deadlines

At DVLA, licensing is just the start. Every project you implement, touch and deliver has a ripple effect that’ll wash across the nation. Here the work you’re doing has the capacity to change the way 50 million people interact with our services. As we aim to keep our roads some of the safest in the world, our innovative, transformative digital-led services help optimise a nation of individuals and business every single day.
To see how our people are transforming our digital services, head over to our DVLA Digital Services Blog and, to understand more about the great opportunities and benefits of working at DVLA read our Inside DVLA blog.
Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

Passionate, reliable and always willing to push yourself and those around you, you’ll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits:
+ Best in class learning and development tailored to your role
+ An environment with flexible working options where we encourage a great work-life balance
+ A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
+ Generous employer contribution of 28.9%, depending on chosen pension scheme
+ Digital communities with clear career frameworks
+ On-site shop/cafe
+ 25 days holiday (plus bank holidays), increasing by 1 each year (up to 30) & 1 extra day for the King’s birthday
There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information., A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.