End User & M365 Computing Engineer
QUANTUMA ADVISORY LIMITED
End User & M365 Computing Engineer
Salary Not Specified
QUANTUMA ADVISORY LIMITED, Burnden, Bolton
- Full time
- Permanent
- Onsite working
Posted today, 27 Sep | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: 0512b77446384a3393ef7772af3201fd
Full Job Description
We are looking for an experienced End User & M365 Computing Engineer to provide 2nd Line IT support to our end-users. The ideal candidate will proactively resolve issues and complete requests, ensuring a seamless experience for clients. With a focus on delivering exceptional customer service, you will uphold our company Service Level Agreements and contribute to the success of our Service Desk Team. Key Responsibilities: 2nd Line IT Support:
- Provide 2nd line support to end-users, resolving technical issues efficiently.
- Ensure a seamless and positive experience for clients. Proactive Issue Resolution:
- Identify and resolve issues proactively to minimize downtime.
- Maintain high standards of customer service. Microsoft Modern Workplace & Cloud Technologies:
- Utilize Intune, Autopilot, M365, and Azure to manage and support end-user environments.
- Implement and maintain Microsoft Modern Workplace solutions., Documentation:
- Produce high-quality documentation for IT processes and procedures.
- Maintain accurate records of support activities. Coaching and Mentoring:
- Provide guidance and coaching to junior team members.
- Share knowledge and best practices to enhance team performance.
Demonstrate excellent knowledge of Microsoft Operating Systems and networking principles. - Proficiency in PC support, email technologies, VoIP telephony, backup solutions, firewalls, switching, and routers. ITIL Foundation Certified:
- Apply ITIL principles to manage and improve IT services.
- Demonstrate working knowledge of ITIL practices including Change Control. Customer Service Skills:
- Exhibit excellent technical and customer service skills.
- Communicate effectively with end-users and team members.
- Manage time efficiently and build strong relationships with users., Relevant IT certifications such as Microsoft 365 administrator or other relevant Microsoft certifications are desired.
- ITIL Foundation certification (preferred) What were looking for:
- Proven experience with at least 3 years in a similar role providing 2nd line IT support.
- Strong knowledge of Microsoft Modern Workplace & Cloud technologies.
- Excellent communication and customer service skills.
- Ability to produce high-quality documentation.
- Experience in coaching and mentoring junior team members.
- Relevant IT certifications (Microsoft Associate, CCNA, etc.) are a plus.
Competitive salary - Life Assurance
- Health cash plan which includes Wellness & EAP
- Group Pension
- Referral incentive
- Professional development & study support
- Exclusive staff discounts « Return to the search results