Go to job search

Endoscopy Access Administrator

London North West Healthcare NHS Trust

Endoscopy Access Administrator

£33700

London North West Healthcare NHS Trust, Greenhill, Harrow

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 1 Sep | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: bc7bf27617d54c058cc39ca10760d516

Full Job Description

  • The post-holder will be responsible for ensuring that elective theatre lists are compiled and updated on iCS (or any other Trustsystems) and reviewed / signed off by the relevant surgical teams / General Management.

  • Contact patients offering them a choice of admission dates and agree with them the date of admission in line with the Patient Access Policy.

  • Create a waiting list entry for patients requiring admission.

  • To ensure correct OPC code is used for waiting list entries.

  • Schedule patient appointments ensuring patients are fully booked on iCS and ensure a confirmation letter is sent or that patients are telephoned if booking at short-notice.

  • Responsible for booking patients in chronological order or in order of clinical urgency.

  • Lead responsibility for booking procedures ensuring that theatre capacity is proactively and efficiently utilised.

  • Book HDU and ITU beds according to the nature of procedure or if requested by Surgical team

  • Undertake the booking of elective admissions for cancer patients and liaise closely with Cancer MDT Co-ordinators to ensure that these are scheduled appropriately within the cancer pathway targets.

  • Book new appointments for Pre-operative assessment (POA) at least two weeks before surgery, ensuring that capacity is proactively and efficiently used and patients booked in advance of surgery.

  • Book Covid swab appointments three days before surgery.

  • Ensure that any instructions that have been communicated from the pre-operative assessment are actioned.

  • Re-book patients in line with the 28 day cancellation breach date guidelines if cancelled on the day by hospital.

  • Liaison with other specialties, plastics, cardiology etc., for the scheduling of complex multi surgeon cases.

  • Ensure impact of the scheduling utilisation and case mix is understood and integrated into the capacity planning process.

  • To keep up to date account of consultant and team leave and positively confirm list status six weeks in advance.


    • Waiting list Management and Validation
  • Proactively manage the elective patient pathways to avoid breach targets and take steps to resolve any issues e.g. 28 day cancelled operations.

  • Fully understand 18 weeks referral to treatment (RTT) rules and use them to manage all elective patient journeys.

  • Lead responsibility to identify and report any issues to the relevant manager which compromise delivery of the 18.week RTT pathway, e.


    • g. lack of capacity either for surgery or POA.

    To understand cancer and diagnostics targets and how it relates to scheduling of patients.

    NVQ 4 in customer care or equivalent qualification or experience,
  • Experience in a patient / customer facing role

  • NHS experience

  • Understanding of confidentiality and data protection act

  • Knowledge of booking patient appointments data recording system

  • Knowledge of RTT pathways and targets

  • Accurate data entry and keyboard skills

  • Knowledge of Microsoft Office, Ability to type to a reasonable speed to achieve at least 30 words per minute

  • Strong IT skills

  • Excellent communication and interpersonal skills, including a good telephone manner

  • Ability to prioritise workload and work on own initiative.

  • Excellent organisational and numerical skills

  • Excellent verbal and written communication skills

  • Ability to prioritise work and approach new tasks flexibly

  • Problem solving skills

  • Ability to demonstrate a polite and sympathetic manner to patients and staff

  • Ability to work as an effective team member and without supervision as necessary

  • Ability to prepare clear and accurate information

  • Ability to work effectively in a stressful and pressurised environment.

  • Attention to detail and accuracy

  • Good time management skills

  • Flexible and adaptable and a positive approach to change

  • Punctual and well presented

  • Able to learn new skills, Demonstrate commitment to Trust HEART values Honesty, Equity, Accountability, Respect, and Teamwork.