Endoscopy Admissions Clerk

An exciting opportunity has arisen as part of the expansion of the Endoscopy service to become part of our administrative support team at South Tees Hospitals NHS Foundation Trust.
With a brand new Endoscopy Unit opening at our Friarage site and refurbishment taking place at our James Cook Site, now is an exciting time to become part of our growing Endoscopy Administration team supporting the growth and development of the service.
Based at James Cook Hospital, Middlesbrough or Friarage Hospital, Northallerton you will play a pivotal role at the start of our patient's journey. Working closely with our Endoscopists and nursing staff to deliver an outstanding patient experience we are looking for people who have excellent inter-personal skills to help put our patients at the heart of our service.
You'll be meticulous and organised and able to manage your own workload. Communicating directly with patients to ensure that we are meeting their needs you'll be a role model for the Trust values of being Respectful, Supportive and Caring both to your patients and other colleagues.
This post is for internal candidates to South Tees Trust. If you are not currently working within the trust your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application., The successful candidate will play an active role in supporting others to achieve the smooth day-today running of the busy Endoscopy Service within the South Tees NHS Foundation Trust.
The Endoscopy Booking Clerk will book patient referrals in accordance with the Trust's 'Patient Elective Care Access Policy' within the administrative and clerical function of the Endoscopy Service in relation to Endoscopy specific procedures and also general Gastroenterology Clinics. Ensuring all patients referred into the service are allocated to an appropriate operating list, that subsequent appointments and appropriate supporting functions (e.g. interpreters) are booked correctly and in accordance with the clinical triage criteria applied to each referral.
Helping to co-ordinate the urgent response to referrals into the service for suspected cancer patients. Rescheduling patients as necessary either due to changes in their clinical need or changing demands of the Endoscopy Service and escalating patient queries to clinical teams as required in order to provide suitable timely information to patients in relation to their scheduled procedures.
This post will close once sufficient applications have been received.

Working for our organisation
South Tees Hospitals is the largest hospital trust in the Tees Valley with two acute hospitals and services in a number of community hospitals.
Leadership and Improvement Training
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions

• Your Leadership Impact


• Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team., It is now the policy of South Tees Hospitals NHS Foundation Trust that all successful candidates who are new to the Trust who require DBS clearance for the post they have been offered, are required to pay the cost of their DBS. The method of payment for this is via salary deduction from your first month's pay.
Equality, Diversity and Inclusion
South Tees Hospitals NHS Foundation Trust is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. We welcome applications from the Black and Minority Ethnic (BAME) Network; LGBT+ Network; Disability and Long-Term Health Conditions Network, Faith Network, Childless not by Choice Network and the Menopause Support Group.
As an inclusive employer, we are here to support you.
If you have any special requirements to help you with your application, email our team at [email protected]
The Trust encourages and supports all applicants to be fully vaccinated against both COVID19 and influenza.
Please be aware, there are occasions where some vacancies may close prior to the closing date advertised. This will only happen where sufficient applications are received AND will be made evident on the job advert.
Please note if you are successfully shortlisted, we will contact you via the email address that you have applied from so please ensure you check your emails regularly.
Existing employees of South Tees NHS Foundation Trust currently on the Redeployment Register, who meet the essential criteria for this post, will be shortlisted and interviewed prior to all other applicants.
IMPORTANT - Please ensure you read the 'Guidance Notes for Applicants' document attached to this advert before you start to complete your application form.
This document provides detailed advice regarding the completion of your application form.
The guidance document also provides in detail what identification and certificates you must provide at interview should you be shortlisted.
As part of our pre-employment screening process, all applicants are required to provide references from their last continuous 3 year employment and/or training/education. The referees MUST be a Line Manager/Supervisor. Applicants are requested to ensure email addresses for all referees are included on their application form. Personal references and references from colleagues are not acceptable.
Unfortunately we are unable to respond to all applicants and those who are not contacted within six weeks of the closing date should assume that their application has been unsuccessful.