Endoscopy Booking Administrator

The post holder will have the day-to-day responsibility for managing the Endoscopy waiting list. Key responsibilities include liaison with medical staff, patients, GP's, external bodies, outpatient and day treatment centre staff. Maintenance and validation of the waiting list is essential, the post holder must ensure that patients are admitted within guaranteed admissions dates. In addition the post holder will be aware of waiting list policies and procedures for the effective management of the waiting list. The post holder will contribute towards the effective management and running of the Endoscopy Department. Functions of the role include excellent customer care, close liaison with the Team Leader, Endoscopy Waiting List Coordinators, medical staff and the use of Careflow EPR, Unisoft, Choose and Book and other software as required. Full training on these packages can be provided.,

• To be responsible for booking, changing and cancelling patient appointments.
• Ensuring that all access and booking standards are met in regards to patient appointments when booking.
• To input and maintain information on CareFlow EPR, Solus Endoscopy and other software packages as required for patients referred, admitted or discharged.
• To contact all suspected cancer patients and offer them an appointment within the target period.
• To ensure all direct booking patients from primary care are booked appropriately
• To help / verify data for reports when necessary
• To ensure all patients booked from clinic receive their appointment letter, procedure leaflet and consent leaflet (and any other relevant information / prep) before they leave clinic.
• To be responsible for undertaking clerical and at times, receptionist duties for the unit including ensuring a clean and safe environment.
• Commitment to ICSU and Trust objectives and values.
• Other duties as directed by the Endoscopy Team Leader or Service Manager.
  
  Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.