Endoscopy Co-ordinator

The Endoscopy Team at the William Harvey Hospital work hard to ensure that patients are put at ease throughout their treatment journey. This position offers the opportunity to be a part of this team. You will be responsible for managing the day to day responsibility for booking patients from the waiting list and maximising capacity utilisation as well as undertaking reception and other administrative duties within the Endoscopy Unit, You will have day to day responsibility for booking patients, have in-depth understanding of waiting list management and booking procedures and manage the endoscopy waiting list ensuring compliance with local and national targets, policies and procedures.

Provide advice, information, and guidance to patients and relatives regarding endoscopy appointments and general queries about waiting list management and direct queries

Undertake responsibility for recording endoscopy referrals onto relevant patient management and validation systems and use problem-solving skills to resolve issues of delays and problems in this process before highlighting to the Operations Manager.

Greet patients attending the endoscopy unit for a procedure or and input all necessary data in real time on the patient management systems according to Endoscopy and Trust policies and procedures. Keep all patient details up-to-date on the patient management systems in line with the Trust's policies and procedures on real time data collection and confidentiality, in order that information is available for endoscopy sessions, audit purposes, service planning and any other data that may be required.

Undertake other administrative duties including checking capacity and utilisation, handling post, data input of audit and other JAG/GRS requirements, histology results and notifying unit managers and/or supervisors of low supplies of stationery and patient information or procedure preparation items.

We are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.