Energy Contracts Officer

At LiveWest, we foster an environment where innovation, collaboration, and customer focus are at the heart of everything we do. If you are committed to making a difference in energy contract management and providing value to our customers, we would love to hear from you!

As an Energy Contracts Officer, you will play a key role in delivering effective management of contracts relating to utilities and energy provision, metering and billing services ensuring full compliance with the Heat Network Metering and Billing Regulations (HNMBR). Your key focus within the role will be to provide support in the effective contract management of communal gas and electricity sites to ensure accounts are billed accurately, all discounts are applied to communal supplies and that these discounts flow back to customers. You will investigate high energy consumption and will collaborate with the Procurement team and Section 20 Officers regarding cyclical procurement of energy contracts ensuring compliance with service charge legislation.
Once trained, you will provide technical and professional expertise, advice and assistance to all internal and external customers., Effective management of utility contracts and billing arrangements for our communal systems ensuring full compliance with the Heat Network Metering and Billing Regulations (HNMBR).
- Develop systems to collect and monitor meter readings.
- Provide budget setting guidance to the Service Charge team to support the annual service charge review.
- Collaborate with the Procurement team and Section 20 Officers regarding cyclical procurement of energy contracts ensuring compliance with service charge legislation.

This role is being offered on a full time, permanent basis and can be based in our Weston-super-Mare, Exeter or Tolvaddon office. A hybrid working style is an option.

About The Candidate

To be a successful Energy Contracts Officer, you should have the skills, knowledge and experience for a Level 1 role (please see our candidate information pack) and the following, At LiveWest, we are committed to empowering our colleagues by investing in their growth and development. We encourage colleagues to enhance their knowledge and skills and to collaborate with others to work towards our shared mission of providing a home for everyone. As an Energy Contracts Officer, you will play an impactful and important role in delivering sustainable and efficient energy solutions for our customers.

CIH/HNC relevant qualification (D) or equivalent expertise through study and experience or must be willing to work towards if do not hold.
- CIH accredited membership. (D) Must be willing to work towards if do not hold.
- Experience of working collaboratively within a team and across a range of teams both internal and external partners.
- Experience in a customer service/customer care environment.
- Excellent communication skills, both written and verbal.
- Experience of project management and delivering change.
- Experience of improving customer satisfaction.
- Proficient level of IT literacy including MS Office Suite.
- Ability to take personal ownership and responsibility of area of responsibility at all times.
- Knowledge of service charge legislation. (D)
- Understanding of the Heat Network Metering and Billing Regulations.(D)
- Working in a regulated sector. (D), Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

LiveWest provides over 40,000 homes to over 80,000 people throughout the South West from Gloucestershire to the Isles of Scilly. We have plans to build over 5,000 homes in the area over the next five years, developing new homes of all tenures including low-cost rent and sale, market rent and sale, and a range of supported housing and intermediate housing products, creating choice and flexibility.

As well as developing new homes, we continue to invest in existing properties and communities. Through the stability of good housing, we place better living for better lives at the centre of our mission both today and for generations to come. At LiveWest we believe in a home for everyone.

Defined Contribution pension scheme - employer contribution of 6% - 9%.
- Death in Service benefit (3 x salary).
- 26 days annual leave plus bank holidays with service related increase to your entitlement up to 30 days plus an option to purchase extra annual leave.
- Family Friendly policies.
- Health Cash Plan including dental and optical cover (worth up to £1,100 per annum).
- Employee Assistance Programme.
- Health and Wellbeing programme which includes enhanced sick pay, monthly campaigns, training and yearly flu jabs.
- Cycle to Work scheme.
- Car Benefit scheme.
- Learning and Development including coaching and professional qualification support.
- Volunteering days.