Enforcement Agent

Durham County Council has an In-House Enforcement Agent Service and are seeking to recruit a certificated Enforcement Agent. This is an exciting opportunity to join and contribute to the development of the team. WHAT IS INVOLVED? The service is responsible for the collection and enforcement of Council Tax, Business Rates, parking fines & fixed penalty notices, commercial rents, sundry debt and Housing Benefit Overpayments. You will join Transactional & Customer Services as part of the Payments, Income & Support Team. You will be part of a responsive, efficient and effective Enforcement Agent service and will visit debtors' premises with a view to collect payment for unpaid debts., We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services. We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job. As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.

You will be required to demonstrate experience of working in debt recovery and dealing with customers in challenging situations. You must have excellent communication, interpersonal and organisational skills and the ability to deliver a customer focused service that is subject to frequent change. Travel is an essential requirement of the post and you will be required to work flexibly, including some work outside of standard working hours plus some Saturday working. If you are enthusiastic and have the necessary skills and experience to join the team, we would like to hear from you., A current Enforcement Agent certificate is essential.

We offer generous rewards and benefits that are designed to help you perform at your best:

• Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
• Option to purchase up to 10 additional days annual leave per year.
• Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).
• Hybrid working (home and office working).
• Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
• Wellbeing Portal and access to an Employee Assist Scheme.
• Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.
• Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
• Discounted DCC gym membership.
• Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
• Trade Union membership.
A range of other salary sacrifice schemes such as car leasing.Rewards and benefits are subject to individual terms and conditions.