Enforcement Agent Team Manager

Consultation grade - subject to formal evaluation under the Pay Equity Review Working 36.5 hours per week With the responsibility for collection of approximately £1 billion of business rates, council tax and business improvement district levies, this is an exciting opportunity to join the Revenues team and make a significant contribution to the service. We are looking for a dynamic and enthusiastic Team Manager to lead our newly created enforcement team of Revenues Officers and Enforcement Agents. The team will focus on debt recovery and maximising income. This is an ideal opportunity for someone with experience of working with a wide range of stakeholders in a collection focused environment to join the Revenues Service as a Team Manager. The successful applicant will be expected to be able to lead and motivate the team, present and explain information to a variety of audiences and have a strong understanding of Revenues legislation. This is a challenging position that requires the successful candidate to recognise the needs of the Council to maximise income whilst maintaining its obligations in respect of vulnerable citizens.

You will ideally need

• experience and knowledge of local taxation law and practice
• an understanding of the Taking Control of Goods Regulations
• excellent written and oral communication and customer service skills
• the ability to understand and clearly explain complex rules
• to work with a high degree of accuracy and attention to detail
  
  Working for Birmingham City Council is more than just a job; it's about making life better for the 1 million plus people who live and work in the city., The Council is a fantastic place to work. You will find an organisation that is both challenging and supportive; with a leadership impatiently adventurous in its pursuit of excellence.
There is a clear vision which is ensuring that the Council is working for communities today and building for tomorrow, we focus our resources on five key priorities:
• A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
• An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
• A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
• A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
• A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
We see the Council's role as providing strategic leadership - that's being able to visualise a new future for the city and equipping others to share our vision. We want to ensure the provision of services for all, so we can support those least able to support themselves by working with partners and putting citizens and neighbourhoods at the heart of our decision-making. We are always looking for people who put the customer at the centre of their approach, with a commitment to excellence to help us achieve our vision. We will support you to develop and thrive in your role, building a pathway for long-term success, with lots of development opportunities, such as apprenticeships.

In return, we offer you excellent terms and conditions, generous annual leave, a great pension scheme, well-being support, annual travel passes and discounts at a number of city centre establishments.