Enforcement Compliance Officer

Are you an effective communicator with the ability to liaise with stakeholders of varying seniority levels?
Would you like the opportunity to represent the DVLA as an enforcer of legal compliance?
Do you have experience within an enforcement or audit environment?
If so, we would love to hear from you!, As an Enforcement Compliance Officer, you will play a pivotal role in representing the Driver and Vehicle Licensing Agency (DVLA) at Magistrates’ Court(s) as a Prosecutor, for vehicle tax and insurance related offences. We will look to you to engage with customers to educate and encourage compliance for these offences (by quality checking and building case files). Your key points of contact could include Magistrates, legal advisors, local authorities, other enforcement agencies as well as the police.
Your presence in court will be fundamental and so your attendance there will be expected, as a large part of the role. Court locations will be located in areas surrounding Leeds (Barnsley, Kirklees and Newcastle Upon Tyne.) When not in court, there will be the flexibility for you to work from home and occasionally from other DVLA offices.
Once you are established in post (as a Prosecutor – for vehicle tax and insurance related offences) there will be opportunity to develop and gain experience as a compliance officer for other areas of the business (number plates). Within this secondary role, there will be scope to work closely with number plate suppliers and stakeholders (including HMCTS, the police) to help raise compliance awareness.
If successful, you will receive extensive training prior to your first date in court.
This role involves occasional travel and overnight stays within the UK, however full notice will be provided in advance. We will also support you in becoming a safer driver by enrolling you on a Defensive Driving course.
This can be a challenging yet rewarding role, ensuring road safety and that regulations are followed.
Responsibilities
Your responsibilities will include but will not be limited to:
+ Case management for vehicle enforcement cases at Prosecution stage.
+ Checking facts and documents on DVLA systems to support making a decision on whether to proceed in court.
+ Communicating with customers via correspondence on the phone and in person.
+ Educating customers to ensure future compliance.
+ Preparing cases for court, ensuring legislation and time scales are observed and maintained throughout Prosecution.
+ Presenting cases on behalf of the Agency in Magistrates' Court.
+ Working with other enforcement agencies such as the Police and Trading Standards when requested to assist with operations.
For further information about the role please see attached role profile.
Additional Information
Applications will be accepted from full time/part time/job sharers. Full time roles at DVLA consist of 37 hours per week. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’., Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.
Due to the evolving nature of the business, vacancies can become available at any time. Therefore, this campaign may create a reserve list to fulfil demand if it arises which will be held for a period of 12 months.

Licences
Full valid UK Driving Licence
Please note: If successful at sift, you will be required to provide a ‘share code’ to enable DVLA to check your full UK driving licence.

Behaviours
We'll assess you against these behaviours during the selection process:
+ Delivering at Pace
+ Making Effective Decisions
+ Working Together
+ Communicating and Influencing, For your CV and Personal Statement, please provide detailed evidence of your experience of the following essential criteria:
+ Experience within an enforcement or audit environment.
+ Communicating professionally, confidently and with credibility while remaining focused under pressure.
+ Challenging skilfully, whilst maintaining and creating strong relationships.
+ Lone-working, managing your workload and reflecting on your practice to ensure excellent customer service.
Click here for further guidance on writing a CV and personal statement.
The sift is due to take place from 2nd October 2024.
Interviews will be held week commencing 14th October 2024.
This interview will be conducted via a video interview. Further details of which will be provided to you should you be selected for interview.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
If invited to interview, this may consist of a range of question types. These could include questions around behaviours and how you would respond in any situation as well as specific examples of things you have done.
The selection process will be designed specifically for the role. As a result, your assessment will include:
+ an interview
The Department for Transport alongside other Government Departments recruit using Success Profiles. This means for each role we consider what you will need to demonstrate in order to be successful. This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.
For further information on Success Profiles visit our Careers website.
Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.
Use of Artificial Intelligence (AI)
You must ensure that any evidence submitted as part of your application or used during interview is truthful and factually accurate. Applications may be rejected if plagiarism is detected. Examples of plagiarism can include presenting the ideas and experiences of others, or concepts generated by artificial intelligence, as your own.
Reasonable Adjustments
As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes., Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

We are looking for someone who loves to work autonomously, will be comfortable to lone work and can use their own initiative. You are able to work in an organised and methodical manner and can effectively manage your own time to meet your day-to-day responsibilities whilst also providing an excellent customer service.
You will hold a full valid UK driving licence and be willing to travel frequently to attend court, when required.
As a large part of this Enforcement role involves case management and preparation, you will be required to have a high level of accuracy along with exceptional organisational skills.
You will also be a professional, confident and credible communicator with excellent interpersonal skills and will have the ability to remain calm and focused under pressure. You will be an effective relationship builder and will be able to converse with (and challenge, when required) stakeholders of varying seniority levels.
We’d expect an individual that is highly professional in their approach to work, and we are looking for someone that advocates confidentiality and discretion.
Experience within an enforcement or audit environment will be essential

Alongside your salary of £28,119, Driver and Vehicle Licensing Agency contributes £8,146 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits.
+ Best in class learning and development tailored to your role
+ An environment with flexible working options where we encourage a great work-life balance
+ Generous employer contribution of 28.97%, depending on chosen pension scheme
+ 25 days holiday, increasing by one day each year up to 30 days pro rata
+ Access to the staff discount portal
+ 24-hour Employee Assistance Programme providing free confidential help and advice for staff
There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.