Enforcement and Insolvency Officer

You will be joining a supportive and enthusiastic team responsible for the enforcement of debt, specifically targeting cases that have been returned from an Enforcement Agent (Bailiff) as unsuccessful. The focus is on those who 'won't pay' rather than 'can't pay'. Appropriate action in these cases can include committal to prison proceedings, insolvency action and application for charging orders. The team are also responsible for issuing County Court claims, the management of an insolvency caseload, including complex incoming cases and providing specialist advice., Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer. EQUALITY, DIVERSITY, AND INCLUSION We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services. We are committed to ensuring that our employment policies and processes are fair and equitable to all. We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job. As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.

We are looking for a dedicated, motivated individual who demonstrate a high level of attention to detail and excellent communication skills who can work as part of a team and are able to organise and prioritise workloads to meet deadlines with conflicting demands., This role is customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. You must be able to demonstrate confidence, as presenting cases at both County Court and Magistrates Court is an integral part of the role. From day one you will receive full training, support, and mentoring, not only from your managers but also from your colleagues. Hybrid working is available upon completion of training., You should have NVQ Level 3 or equivalent or Level 2/3 and relevant experience of collection/recovery/enforcement processes for Council Tax, Business Rates and/or sundry debt or working in a financial services/support environment.

We offer generous rewards and benefits that are designed to help you perform at your best:

• Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
• Option to purchase up to 10 additional days annual leave per year.
• Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).
• Hybrid working (home and office working).
• Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
• Wellbeing Portal and access to an Employee Assist Scheme.
• Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.
• Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
• Discounted DCC gym membership.
• Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
• Trade Union membership.
• A range of other salary sacrifice schemes such as car leasing.
Rewards and benefits are subject to individual terms and conditions.