Enforcement Officer

In this role you will be dealing with customers, stakeholders & outside organisations, you will help to collect more than £400 million of Council revenue including Council Tax, Non-Domestic Rates, fees and charges. This is a fast-paced team with tight deadlines and targets to meet each week.

• You will respond to customers' inbound calls, letters and e-mails providing advice, guidance, and information.


• You will help the Council to achieve its collection targets and maximise resources to fund the vital services for local residents.


• You will instigate robust debt recovery practices whilst being sensitive to the needs of our vulnerable residents.


• You will work to procedures and policies designed for the team


• You will have to attend the Magistrates Court on a weekly basis to interview customers and support our Court officers at committal & surgery hearings.


Once training is complete' staff have the flexibility to work from home, but the role's main place of work will be 1 Friargate, where you will form part of a dynamic and motivated team of Enforcement Officers

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Someone who can prioritise and organise a workload, work under pressure and manage priorities with minimum supervision using your own initiative.

• You will have excellent customer service, communication and negotiation skills face to face and over the phone.


• Any experience you have had with dealing with debt


• You will need to be target driven and capable of managing your own workload and conflicting priorities.


• You will have the confidence to deal with a range of different customers and make appropriate recovery decisions based on the current circumstances of each case.
  
  In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.


Our Values are:

• Open and fair: We are fair, open, and transparent.


• Nurture and develop: We help and encourage everyone to be their best and do their best.


• Engage and empower: We talk and listen to others, working together as one.


• Create and innovate: We embrace new ways of working to continuously improve.


• Own and be accountable: We work together to deliver the best services for our residents.


• Value and respect: We put diversity and inclusion at the heart of all we do.


About the team we are recruiting to

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Revenues Service is a large team of more than 60 people working together to collect £340 million of corporate revenue to help the Council provide vital services to Coventry residents. From council tax to business rates to invoices for stalls at the Godiva Festival, the team perform a range of roles to ensure we provide excellent services to residents and internal council departments and that ultimately, we maximise the collection of public funds. The revenue we collect ensures the council can provide services from bin collections to looking after our parks and green spaces to providing the best possible chances in life for our looked after children.

Our team is uniquely placed within the council as we interact with every one of Coventry's 140,000 residential properties and 9,000 commercial properties. Every resident and customer we deal with has a unique set of circumstances - our team challenge those who can pay and don't pay - applying a range of legal remedies to compel people to pay what they owe. But the team also listen to and support those who can't pay and help some of our most vulnerable residents find a way out of debt., Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans


• Are currently in care or have previously been in care


• If you consider yourself to be disabled or if you have a long-term health condition