Enforcement Quality Manager

Are you a natural leader, with a passion for motivating others? Do you have a passion for managing casework and improving quality management? Are you able to communicate data in a clear way? This is a fantastic and varied opportunity to work within a supportive and energetic Agency. Working alongside highly skilled and ambitious professionals, you will play a pivotal role in making UK roads safer. The Enforcement Quality Manager will work within the Enforcement Directorate and lead on casework quality improvement. The role holder will lead the drive to raise standards of Quality Control across the Directorate. They will: Work with Enforcement management to ensure that all quality requirements are delivered to the standards required. They will champion a culture of coaching to improve and be an advocate for continuous improvement. The role holder will lead a team of Quality Leads and be responsible for developing and maintaining the Quality management systems, working with a wide range of stakeholders. This role will look at what coaching, or development needs Enforcement teams may have when changes to policies and processes are made and how this may impact on the quality assurance checks that need to take place. The role holder is responsible for ensuring all quality checking targets are met and constantly reviewing Agency performance and measures to identify and ensure improvements are delivered by Enforcement and Policy Teams where required. The role holder will also be expected to work very closely with the Enforcement Delivery teams, Investigations and Counter Fraud teams, the MOT Disciplinary Team and the Prosecution and Legal Services Team and act as a focal point supporting the Assurance and Systems Review Team assurance reports. They will champion Customer Service and work as part of team towards Customer Service Excellence. Responsibilities include, but are not limited to:

• Ownership and responsibility for overseeing the refresh of the Quality agenda within the Directorate.
• Act as subject matter expert working with Enforcement management teams to support high level forward planning.
• Lead a team of Quality Leads to help support quality management across the business.
• Work with policy colleagues to review the guidance provided to ensure quality standards are maintained.
• Work with Training and Development colleagues to ensure that all coaching and support provided to colleagues is in line with standards and policies.
• Work in collaboration with other managers across all functions for the good of DVSA and to create a high performing, quality-led, well-respected Agency.