Engagement Manager

On 1 July 2022, NHS North Central London Integrated Care Board (NCL ICB) was established. The ICB is part of North Central London Integrated Care System (ICS). The ICS is a partnership of organisations that come together to plan and deliver joined up health and care services to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey and Islington.
ICBs are statutory NHS bodies responsible for planning and allocating resources to meet the four core purposes of ICSs:

• to improve outcomes in population health and healthcare


• tackle inequalities in outcomes, experience and access


• enhance productivity and value for money


• help the NHS support broader social and economic development.

North Central London's population is incredibly diverse, and continues to grow and change. This brings pressure and challenges for the local health and care services that NCL ICB commissions - or buys - on behalf of residents. NCL ICB works closely with Councils, providers, general practices, voluntary, community organisations, and unions, to achieve our shared aims.
NCL ICB values our staff, our partners and their expertise to deliver the best health and care possible for the patients and residents of North Central London.
We are committed to recruiting a workforce which is reflective of our diverse population, where individual contributions are encouraged and valued. We welcome and encourage applications from all candidates regardless of age, race, sex or gender identity, religious beliefs, marital status, sexual orientation, disability, caring status or neurodiversity., This is an exciting opportunity to join a specialist engagement team, championing the voice of patients and residents and providing engagement expertise to support ICB priorities. The postholder will support the ICB to meet our statutory duties and embed the aims and principles of the ICB Working with People and Communities and Working with Voluntary, Community and Social Enterprises strategies.
They will advise on, develop and deliver strategic engagement plans to support our corporate priorities, with a focus on improving population health and reducing inequalities. They will also play an operational role, supporting the ICB to deliver change and transformation at system, place and neighbourhood level and ensuring that patient and resident voice is central to decision making
As a subject matter expert for engagement and community involvement, the postholder will provide guidance on best practice and innovative methodologies. Work in partnership with members of the wider communications and engagement team, delivering joined-up communications and engagement strategies, often in relation to high complex and high profile health and care programmes
The post holder will develop, deliver and evaluate a wide range of engagement activities - including events and consultations with stakeholders. They will be driven, innovative, open to change and passionate about improving the health outcomes and experiences of NCL residents and reducing the inequalities that affect local communities, + To support the ICB to improve population health and reduce health inequalities across North Central London, particularly in relation to CORE20PLUS5, acting as a champion for residents and patients and ensuring they have a voice in decision-making that affects them.
+ To advise on and deliver best practice engagement and involvement activity to improve population health, including service changes, transformation projects, behaviour change programmes and so on at system, place and neighbourhood level.
+ To support the ICB to put patient and public voice at the heart of decision making, supporting staff to meaningfully involve public, patients and other stakeholders in shaping their projects and plans.
+ To support the planning, organisation and implementation of complex strategies and programmes of engagement, involvement and consultation work as appropriate, interpreting and applying national guidelines.
+ To provide expert advice to enable patient and public involvement and engagement, commissioning specialist support for PPI, as required, using specialist skills and experience to develop innovative ways of engaging and involving patients, public and stakeholders in the work of the ICB.
+ To support consultation on high-priority issues with external audiences, including those which have traditionally been considered 'seldom heard', utilising a variety of communications and market research methods to successfully reach and engage target groups., Applicants who can clearly demonstrate how they meet our role profile requirements will be shortlisted for interview. To enquire about your application or inform us of any changes in your circumstances please ensure you quote your application reference number.
Please ensure you check your email account regularly as this is how we will communicate with you. Invitations for interview are sent by email only, so it is important that you monitor your emails once you have submitted an application online. If you have not heard from us within a month of the closing date you should presume that you have not been shortlisted.
If you are offered a job, information will also be transferred into the national NHS Electronic Staff Record (ESR) system and other secure, internal NHS workforce systems in order to support and manage your recruitment and employment within the organisation.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
As part of our safe recruitment practice pre-employment checks will be undertaken before any appointment is confirmed. Depending on the role a Criminal Records check may be required, all cases of criminal record history are dealt with on a case-by-case basis.

Working for our organisation
NHS North Central London Integrated Care Board (NCL ICB) is a statutory body responsible for planning and allocating health and care resources to improve the lives of people in our five boroughs: Barnet, Camden, Enfield, Haringey, and Islington.
As an ICB, we're focused on:

• improving outcomes in population health and healthcare


• tackling inequalities in outcomes, experience, and access


• enhancing productivity and value for money


• helping the NHS support broader social and economic development.

It is an exciting time to be joining NCL ICB - we have commenced an organisational change programme to redesign the structure of the organisation and the way that we work to better meet the needs of our population, our people, our system, and our partners. As part of the organisational change programme, we want to re-launch and re-energise the organisation, embed new ways of working and building the capabilities we need to create a thriving organisational culture.