Engagement and Referrals Officer

The Duty worker will be the first point of contact for women referred to AWRC. The Duty worker will work within a dynamic fast paced, crisis intervention, advocacy and support service to ensure empowerment and that the voice of BME survivors informs every stage of their journey towards improving safety.

They will work within a well-established and supportive team to make proactive contact and provide high quality advocacy and support based upon a client led needs and risk assessment to women who access the domestic abuse service. They will advise women on criminal justice, civil remedies and related matters, support women to attend court where necessary, and coordinate the provision of multi-agency support. Part of the role will to be to establish positive, proactive and innovative working relationships with other services working with survivors and partner agencies. The post holder will work across London under the guidance of the Team Managers.

Main Duties and Responsibilities:

1.Ensure effective access for BME survivors and encourage their engagement with the service, through proactive contact and assessment for a high volume of referrals.

2.Safeguard cases by referring to Social Care and MARAC where appropriate and monitoring and ensuring that duty cases sent to program managers for allocation

3.Advise women of their rights and options for seeking help and support from other agencies, making referrals and co-ordinating the provision of multi-agency support where necessary, and proactively advocate to ensure barriers to accessing support and protection are minimised.

4.Proactively assess the needs and safety of any children that women using the service may have, ensure that any risks/needs identified are addressed directly with the woman, and take appropriate action to safeguard them.

5.Proactively assess the needs and safety of women at risk giving due regard to Adult at Risk policies and procedures.

6.Work with the Senior Service Managers, Team to ensure all monitoring and evaluation for the project is accurate and fully maintained, and keep managers informed of any issues and successes

7.Ensure that agreed case recording and monitoring systems are kept up to date and secure, and write internal and external reports where required, including for safeguarding conferences, team meetings, managers and others.

8.Participate in multi-agency working and focus groups when requested to do so, and follow through on agreed appropriate actions that arise from these

9.Work from an intersectional approach acknowledging systemic discrimination due to sexual orientation and identity, gender and gender identity, race, economicstatus, immigration status, national origin, and ability, among other aspects ofone's identity, and that this systemic discrimination impacts access to opportunity.

Excellent negotiation and communication skills
- Ability to work well under pressure and meet deadlines
- Attention to detail and strong organisational skills

- Second Language is Desirable

Experience of working in VAWG sector is essential

Direct experience of domestic abuse triaging is essential,

• VAWG Sector: 1 year (required)


• direct experience of Domestic abuse triaging: 1 year (required)


Work Location: Hybrid remote in London, NW10 8QE

£26 - 27,000 depending on experience

35 hours a week

Post: Salary: Working hours: Pension: Annual Leave: Work Location: Length of service: Workplace Pension 26 days and public holidays Hybrid 1 Year Fixed term contract with view to extension subject to funding

About the Asian Women's Resource Centre (AWRC) is a feminist organization that provides support services to Black, Minoritized women experiencing domestic abuse including harmful practices. Our values are founded on commitments to human rights, anti-discrimination and freedom from oppression. We endorse global evidence that violence against women, domestic abuse and sexual violence is gendered, a cause and consequence of the unequal position of women and girls in society, a violation of human rights, and is entirely preventable., Job Types: Full-time, Fixed term contract
Contract length: 12 months

Pay: £26,000.00-£27,000.00 per year

Benefits:

• Bereavement leave


• Casual dress


• Company pension


• Sick pay


• Work from home


Schedule:

• Monday to Friday