Engagement Worker

Join our dynamic team in Croydon as a Positive Engagement Worker, where you'll make a real difference in the lives of individuals at a 27-bed residential property. This unique setting focuses on forensic mental health, complex needs, and dual diagnosis, offering you the opportunity to work in a truly specialized and impactful environment.

As a key player in our team, you'll contribute to the life-changing process of rehabilitating and reintegrating our residents into the community. Your role will involve providing personalized support, crafting pathways to success, and delivering targeted interventions that empower individuals to achieve lasting resettlement. Together, we'll create safer, more connected communities, one person at a time.

Shift Pattern: 37.5 hours per week, Monday to Friday 09:00 - 17:00

Benefits, including Non-Contractual Perks

• 25 days annual leave, increasing with length of service


• Training and Development including access to courses, upskilling, and progression plans


• Medicash including discount gym memberships, routine optometry care, dental treatments, and physiotherapy treatments


• Employee Assistance Programme including counselling


• Reflect Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing


• Life Assurance Scheme


• Cycle to work scheme


• Annual Staff Awards


If you have the passion, creativity, and tenacity to make a real difference to people's lives, challenge stigma and make our communities safer, we would love to hear from you!,
• Support a caseload of residents and participants and contribute to the development of support plans, risk assessments and reviews, to meet resident and participant needs.


• Empower our residents and participants to make decisions and take control over their lives, by creating an enabling environment.


• Develop and facilitate Resident & Participants engagement. Support recovery related activities for R&P to engage with activities.


• Support locally recruited apprentices/volunteers and develop peer mentoring


• Encourage residents to develop social networks and undertake meaningful activities to assist them to develop positive coping mechanisms and reintegrate into the wider community.


• Plan and implement a range of therapeutic individual and group work activities, and complete functional assessments, contributing to multi-disciplinary team care planning and risk assessments.


• Ensure all residents and participants understand their rights and responsibilities and have access to the right tools and resources, to support them back into society and building networks.


• Recognise signs of deteriorating mental health and initiate appropriate interventions to prevent a crisis.


• Support named residents/participants with various personal needs as required.


• Develop and maintain strong relationships with internal and external persons and agencies.


• Administration duties will vary. This includes maintaining confidential records in a timely manner and containing information in accordance with relevant statutory and organisational policies.


• Other duties may include but not limited to, maintain clean and tidy offices and communal areas, removing rubbish, reporting repairs and ordering/replenishing supplies


Other responsibilities than those described above may be required to be undertaken from time to time and will be expected to be performed to as long as it is within the capability and level of the position.

You will be a creative individual able to think outside the box to new ideas and initiatives, will be a team player and able communicate effectively with people from different backgrounds and levels internally and externally. You will be a self-starter, motivated by supporting others to achieve their personal goals.

Driven to provide high quality care and support to others, will be confident in working in the social care setting and can be compassionate, supportive, and empowering to others. They will be able to form effective, positive, and motivational relationships.,
• Experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours or a good understanding of the sector


• IT Proficiency, ability to learn new software programs, basic Microsoft experience


• Understanding of the housing and social needs of people with multiple and complex needs


• Understanding and/or practical application of key legislation regarding social care, housing, criminal justice and mental health<