Engineering Enablement Specialist

The Engineering Enablement Specialist drives the delivery of excellence in customer service through the tactical delivery of issue resolution in parallel with a focus on activities and programmes that enhance customer facing engineering capabilities. This job requires you to travel to local sites, so a full UK driving license is requiredWhat you'll be doing

• Guide the implementation of the service enablement strategy, the analysis and definition of the national programme, the prioritisation framework and improvements.
• Manage and monitor the deployment of tools that enable engineering teams to continue building and innovating.
• Mentor other Engineering Enablement professionals, helping to improve the team's abilities by acting as a technical resource
• Champion, continuously develop and share with team knowledge on emerging trends and changes in engineering enablement.
• Manage the resolution of critical customer escalations contributing to high standards of customer delivery.
• Ensure fulfillment of delivery requirements of operational targets within the team in order to drive long term sustainable business performance improvement, by identifying, designing and implementing opportunities to improve.
• Identify and implement efficiency savings by setting local targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team.
• Execute roadmaps for engineering capability, maturity, health and status updates ensuring the Engineering Enablement vision aligns with business strategy.
• Contribute and facilitate partnerships with engineering peers and leadership stakeholders aimed at aligning functional work impacting service delivery standards.
• Drive impact with a range of customer, operational, project or service activities within the team and other related teams.
  
  Stakeholder Management - MANDATORY
Supply chain management - MANDATORY 3PL Management - MANDATORY Systems Management - MANDATORY Telecoms experience - MANDATORY SAP experience - MANDATORY Inventory management - PREFERRED Finance management - PREFERRED Power BI experience - PREFERRED Sustainability management - PREFERRED

We've always been an organisation with purpose; we connect for good. You can trace this back to our beginning as pioneers of the world's first telecommunications company. At our heart, we're a technology company with research and innovation in our bones, and a desire to be personal, simple, and brilliant for our customers - the values we live by. Creating an inclusive working environment where people from all backgrounds can succeed. Our pursuit of progress over the past 180 years has established BT as a strong, successful brand, with huge scale, capable of achieving great things. From supporting emergency services, hospitals, banks and keeping economies around the world online, safe, and secure, to delivering large scale innovative technology infrastructure like the creation of BT Sport. So if you have the drive, optimism, and resilience to help propel us forward, we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things, and pursue new careers. If that's you, and what you're looking for. We'd love you to be part of our future., BT is part of BT Group, along with EE, Openreach, and Plusnet. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.' We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development. This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

Tailored training and development opportunities to continue to build your career 25 days' annual leave (not including bank holidays), increasing with service Life Assurance Pension scheme - If you pay in a minimum of 5% of your pensionable salary every month we will pay in 10% Direct Share scheme Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc. 50% off EE mobile pay monthly or SIM only plans Exclusive colleague discounts on our latest and greatest BT broadband packages BT TV, including TNT Sports and NOW entertainment Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks 3 volunteering days per year Access and involvement with our incredible 11 People Networks including Able2 network, Careers network, Ethnic diversity network, Gender equality network and Pride network, Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision-making. Looking to the future: Growth mindset I experiment and identify opportunities for growth for both myself and the organisation. Building for the future I build diverse future-ready teams where all individuals can be at their best.