Engineering Technician

The role of the Engineering Technician will be to process warranty claims from the point the claim is raised to the issuing of the warranty report to the customer. This will include.

• Review and approve warranty claims being submitted by the customer.
• Update internal and external databases with relevant warranty information.
• Investigate/Test electrical and mechanical components.
• Author engineering reports based on findings during warranty investigations.
• Author warranty reports from the results of Joint Investigations undertaken by warranty technicians.
• Work closely with the engineering department to identify new methods of testing electrical and mechanical items.
• Identify failure trends and recommend improvements that will increase product reliability.
Who will you be working with? As part of the Reliability department, you will have the opportunity to join our team at LH Group (a Division of Wabtec UK Ltd) based in Burton on Trent where we support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains. What will your typical day look like?
• Receive claims via email daily and process these as required onto spreadsheets and the Company database.
• Daily data input of hand-written report details onto spreadsheets and the Company Database.
• Processing Depot parts requirements and placing items on order on the company database.
• Receive calls with queries from other areas of the business and assist by providing the required information obtained from the database or re-direct as needed.
• Test electrical items returned for further investigation and report on your findings.
• Investigate mechanical components returned for further investigation and report on your findings.
• With help from the engineering department create new test procedures for electrical and mechanical components returned for further investigation.
• Support with the digitisation of the reliability department
  
  Experience working within an office environment preferably in a customer fronting role.
• Ability to prioritise workloads whilst working accurately and to tight deadlines.
• Ability to establish and maintain strong business relationships, both internally and externally.
• Highly organised and detail oriented.
• Effective written and verbal communication skills.
• Proficient in Microsoft Excel.
• Good knowledge of electrical circuits, motors, sensors
  
  It's not just about your career or job title… It's about who you are and the impact you will make on the world. Because whether it's for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you're in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us., Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems., Wabtec is focused on performance that drives progress and unlocks our customers' potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com
Our Commitment to Embrace Diversity: Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated. To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better. We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.