Enquiries Assistant

This is an exciting opportunity for an Enquiries Assistant to join our Marketing, Communications and Student Recruitment department, working as part of the Enquiries Team withing the Student Recruitment and Admissions service area. The main focus of this role is providing an outstanding customer experience for all users of this busy frontline service. This will include prospective students and applicants as well as key influencers and stakeholders to the University. You will handle a wide range of queries via live chat, email, telephone and in person. Enquiries typically include advising applicants on admissions processes and providing updates on applications, offering course information to prospective students as well as signposting to further resources. You will also play a key role in the support and delivery of broader student recruitment initiatives including promoting attendance at key events such as general open days, campus tours and faculty specific events.

This role could be suitable for a recent graduate and provides an excellent opportunity for an individual with a positive attitude to join a friendly and professional team., As Enquiries Assistant you will have:

• Proven experience of working within a fast-paced, customer-focused environment, delivering tailored information
• An excellent standard of written and spoken English
• Comfortable communicating in person and using a range of platforms, including phone, email and social media
• Excellent interpersonal and customer service skills with a positive attitude and an ability to remain calm and professional when facing challenging situations., Disability Confident
About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

At Edge Hill University we believe in the life changing opportunities knowledge can create. Since 1885, we've been creating access to knowledge for those who may not have had the opportunity to before. Today, the effect we have has a far-reaching impact, not just for those who come to study here but for those who work, invest in, and live in our local communities too. So, if you've ever wondered if one person can make a difference, simply speak to our alumni, students, and award-winning staff. Because for us education isn't about how much you take in. It's about what you take out into the world.


• A minimum of 35 days annual leave per annum, pro rata (inclusive of bank holiday and University closure days)
• Free foreign language, and Sign Language evening classes
• Discounted membership to our onsite state-of-the-art sport and leisure facilities
• Staff benefits scheme, which provides you with discounts across the high street, supermarket shopping, cinema tickets, dining out and more.
• Employee assistance programme with access to free confidential counselling sessions, legal & financial advice, and as health & wellbeing resources
• A wide range of development programmes to enhance your career
• Beautiful award-winning on-campus working environment.
• Automatic enrolment into the Local Government Pension Scheme with our employer contribution of 17.8%