Enquiry Centre Officer

We ae seeking an Enquiry Centre Officer to ensure the effective provision of the Enquiries Centre function, facilitating the efficient and effective response to queries from a broad array of customers, including applicants and students.

The role entails supporting the delivery of an enquiries service of exceptional quality, centred around continuous enhancement and prioritising stakeholder satisfaction. The post holder will contribute to the timely and efficient provision of services while maintaining standardised processes and practices in accordance with operational needs.

This appointment is a fixed-term contract to 6 February 2026.

For internal candidates it may be possible to apply for this role under the Secondment Policy . If you wish to apply as a secondee, you must have approval of your line manager in advance of submitting your application form. Please confirm in your application that your line manager has approved this.

Hybrid working is available for this role after a 3 month induction period.

Fractional contracts may be considered and can be discussed at interview, please state preferred hours in your cover letter.

Employer, External Only: University of Portsmouth Academic Services Ltd (UASL)

Discover the advantages of joining our university. We offer a range of attractive benefits and opportunities to enhance your work experience

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

The University of Portsmouth is a global employer of choice where exceptional people create, share and apply knowledge that makes a difference.

Experience the pride of being part of a select group - one of only four universities in the south-east of England to achieve a prestigious Gold rating in the Teaching Excellence Framework. Additionally, we proudly rank among the top 140 universities globally in the Times Higher Young University World Rankings.

Ambition, Responsibility and Openness drive our every endeavour. Join our esteemed institution with a proven track record of success, and where dedication to excellence is key. We want people to make their mark in a professional community that truly values people, innovation, and achievement.

Competitive salary, including incremental progression within your scale.
- Generous pension scheme.
- Generous leave entitlement of 32-35 days a year, plus bank holidays, and an additional Christmas closure.
- Family-friendly policies supporting flexible working.
- Staff discounts and loyalty schemes.
- Staff car parking and discounted public travel.
- Excellent training and development opportunities.
- Staff wellbeing programmes.
- Long service milestones, and recognition awards which may be awarded to staff for exceptional performance.
- Recreation facilities, including discounted gym membership, food on campus schemes, use of the Library and staff social activities.
- Discounted learning.
- Start-up business mentoring from expert entrepreneurs via our Entrepreneurs in Residence programme.
- The perks don't stop there - click 'apply' for further information on My Reward and Benefits

UKVI Statement

Prior to submitting your application, kindly ensure that you can either demonstrate or acquire the necessary right to work in the UK. If you currently do not possess the right to work in the UK, please be aware that our offer of employment is conditional upon you obtaining it.

ED&I Statement