Enquiry Officer

Come and be our first point of contact for members of the public who visit or contact the police station., Making accurate judgements and decisions which ensure the most suitable service and response is provided.
-Using multiple computer systems to interrogate, record and update data files and complete legal documentation.
-Resolving customers issues when possible or referring them to the appropriate department.

Please note, on occasions you may be required to work at various Reception counters throughout the County to meet operational needs, sometimes at short notice. This role therefore requires flexibility and the ability to travel to such locations from the post holder. This may also involve a requirement to cover Reception hours that are different from those at your usual place of work., Experience of communicating with members of the public in a face-to-face role presenting a positive image.
-Experience of dealing with a wide range of customers with varying needs with the ability to resolve problems and manage conflict situations in a confident manner.
-Be able to use standard IT packages, systems and/or databases with experience of input, retrieval and interrogation of computer systems in a work environment.

Here at Derbyshire Constabulary, Police doesn't have to mean patrolling the streets. Just as important as our uniformed officers is our strong team of professional and support staff working behind the scenes. It's these skilled people, people like you who contribute to the policing of Derbyshire.

To understand how you can make Derbyshire safer together visit our careers website.