ENT Outpatient Department Receptionist / Administrative Assistant

We are looking to appoint an outstanding individual with great interpersonal skills and a commitment to customer service to work in our ENT Outpatient Department Reception and Administrative Services.

You must have a high standard of literacy and numeracy and excellent keyboard skills together with a friendly and outgoing approach as this role involves face to face contact with patients.

As part of a high performing team you will contribute to the delivery of high quality, safe and compassionate care.

We are responsible for providing ENT Outpatient Department Reception and Administrative Services. You will need to be flexible in your approach and able to adapt to changing circumstances.

Excellent communication skills, confidence when dealing with the public, care and compassion, team work and a positive attitude to problem solving are essential to be successful in this post.

About You

Are you a warm, friendly and approachable person who understands the impact of what you do?

You will need to be able to work in a calm, logical and methodical way but also be able to multi-task whilst dealing with frequent interruptions. You must possess effective interpersonal skills and be empathetic to both patients and colleagues.

You should have proven customer care skills or worked in a customer care focused environment. Previous experience in a healthcare setting would be an advantage.

Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire.Our Excellence Values