Enterprise Resource Planning Service Assurance Lead

Are you an IT Service Operator looking for a new role? If so, Dstl is recruiting for an Enterprise Resource Planning (ERP) Service Assurance Lead to be responsible for the day-to-day management and running of an Oracle system. You will be supported in looking after the service, escalating where necessary and providing incident resolution. Why Dstl Digital? This is an opportunity to learn an ERP system, develop and improve your skills in a supportive role whilst working for an organisation that delivers science and technology which saves lives. You will also enjoy the wide host of benefits Dstl has to offer. Dstl recognises the importance of diversity and inclusion as people from diverse backgrounds bring fresh ideas. We are committed to building an inclusive working environment in which each employee fulfils their potential and maximises their contribution. You will:

• Report on and analyse service performance for the system.
• Support incident resolution and undertake analysis of service changes.
• Manage the day-to-day issues and escalations for the system.
• Be responsive to customer needs, challenging appropriately to maximise efficiency
Safety at Dstl
• You must appreciate and be responsible for the health and safety of yourself and others;
• You will use safe working practices ensuring that you and your colleagues report any unsafe practices, big or small. You are empowered to stop work where you feel it is unsafe;
• You will, follow safety guidelines, respecting and contributing to a strong Dstl safety culture., This role will require full UK security clearance and you should have resided in the UK for the past 5 years. For some roles Developed Vetting will also be required, in this case you should have resided in the UK for the past 10 years.
Where business needs allow, some roles may be suitable for a combination of workplace and home-based working.? This is a non-contractual arrangement. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). We'll assess you against these behaviours during the selection process:
• Managing a Quality Service
• Delivering at Pace
• Communicating and Influencing
• Working Together
  
  The ability to learn new technologies and a pro-active, hardworking approach to work.
• Experience of working with customers, suppliers and colleagues.
If you are a current Dstl employee you must ensure your line manager is aware of your application and the potential situation regarding release dates, if successful and a start date is not agreed it could result in the job offer being withdrawn.


• Financial: An excellent pension scheme starting from 26% employer contribution (). In Year Rewarding Achievement bonuses and thank you vouchers. Rental deposit scheme and cycle to work scheme.
• : Options include alternative working patterns such as; compressed hours (e.g. working a 4 day week/ 9 day fortnight), job shares and annualised hours (agreed number of hours per annum paid monthly i.e. working term-time only).
• Working hours: Flexibility around your working day (e.g. start time, finish time). Ability to bank hours in a 12 month reference period including the ability to accrue and use 3 days per calendar month.
• Where you work: Depending on your role, blended working may be available including remote working to suit you and your team. This can be discussed at interview.
• Annual leave: 25 days pro rata (rising to 30 after 5 years) plus 8 public holidays with the ability to buy/sell 5 additional days per annum.
• Family: Maternity, adoption or shared parental leave of up to 26 weeks with full pay, an additional 13 weeks statutory pay and a further 13 weeks unpaid
• Learning and Development: Dstl encourages and supports charterships, accreditations and provides employees access to fully funded apprenticeships up to level 7 (Masters Degree). Dstl will pay for 2 memberships with relevant bodies/institutions. Employees also have access to Civil Service Learning.
• Facilities: Onsite parking, EV Charging points, restaurants, cafés and gyms.
• Pension Alongside your salary Defence Science and Technology Laboratory contributes a minimum of £7,830 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
This vacancy is using , and will assess your Behaviours and Experience. We want you to have your best chance of success in our recruitment process, so If at any stage of the application process you would like help or assistance please contact the Dstl Recruitment Team and we will do all we can to support you. Sifting will take place week commencing the 27th January 2025 with interviews to be arranged from the 24th February 2025 Interviews will consist of a combined technical & behavioural based interview Feedback will only be provided if you attend an interview or assessment.Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is . .People working with government assets must complete checks.Open to UK nationals only. This job is not open to candidates who hold a dual nationality.The sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's .The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the and the .