Entertainment Operations Support Manager - Field-Based

Step into the spotlight with an exciting opportunity at Haven! We're looking for a dynamic Entertainment Operations Support Manager with experience of creative entertainment production to take centre stage in shaping and delivering our new Festive Breaks and Ultimate Weekend Breaks experiences. You'll bring your creativity and industry know-how to design and deliver unforgettable guest journeys, from Santa's Grotto magic to captivating entertainment schedules, while ensuring our park teams are equipped with the right training, tools, and support.

You will play a key role in shaping the training program, refining content, and driving innovation. This is a 50/50 planning-and-doing role where your ideas, leadership, and industry expertise will inspire our teams and delight our guests. Ready to make waves in entertainment? Let's create moments that truly matter!

Your Opportunity:
To learn, develop and become an expert in a key area of the business by:
- Collaborating across the business in planning content, schedules, resource and assets, then rolling propositions out across the Parks
- Supporting the National Entertainment Manager in providing insights and creative input to support the development of the entertainment strategy
- Driving the development of the entertainment content and programmes, including the planning and sourcing of all costumes and props
- Working with the marketing team to ensure programmes are effectively communicated to guests
- Leading on the Parks recruitment and training process for your propositions, ensuring the training is suitable for both the content needs and team welfare
- Ensuring brand standards are adhered to by regularly liaising with Parks and working with under-performing Parks to drive improvement

Specialist knowledge and previous experience in a creative, content and show production, including experience of recruitment and casting
- Experience of working in a central or regional role in an entertainment-focused role or business
- Effective coaching, training and stakeholder management skills
- The ability to build positive and collaborative working relationships across the business
- Good time management and organisation skills
- The ability to present to a wide audience

Our Support Centre is in Hemel Hempstead Herts we operate a hybrid working model and have 700 amazing team members across our support centre., We're part of an award-winning Bourne Leisure family, which includes Haven Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What's it like to work with us?
Our people and the teams they form are the backbone of a professional experience with us. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.
We operate a hybrid working model, meaning 50% of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?
The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. Please reach out if you need additional support or specific arrangements to enable you to perform to the fullest during this process.
Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

Holiday allowance that rises with service, plus a 'Holiday Buy Scheme'
- Annual bonus
- 20% discount on both Haven and Warner Hotels holiday for you, family and friends
- Comprehensive wellbeing support
- Access to the Bourne Leisure corporate box at the O2 Arena ,London
- Exclusive discounts with corporate partners
- Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
- Enhanced family friendly policies and pay (eligibility criteria applied)