EPCT Administrator Band 4

37.5 hours per week on a 7 day rota basis.
The post holder is responsible for ensuring an efficient and effective administrative / secretarial provision for the EPCT, and for supporting service delivery in partnership with other relevant Directorate and Trust services.
The post holder will work in a central administrative function to support clinical teams within the EPCT. They will participate on a rota to support the business requirements during the operational periods of the EPCT seven days a week., To provide a comprehensive administrative service for all aspects of service delivery.
To support the Clinical team in the in the smooth and efficient running of the day to day service.
To respond to problem situations relating to technical, staffing, patient and carer issues and resolve these where they fall within the scope of the role and escalate to senior staff as appropriate.
To lead on the maintenance of stock levels of materials and equipment and ensure these are maintained to the required levels.To participate on a rota, ensuring there is adequate administrative staff cover at all times, to support effective and responsive patient care.
To be responsible for recording and inputting clinical data onto reporting systems and templates. Provide minute / note taking, ensuring that actions and agendas are circulated to attendees in a timely manner. Ensure that both clinical and non clinical staff have the resources required to carry out their roles, such as parking permits, digital equipment and clinical equipment. Support with arrangement of new starter inductions .Monitor and respond to Subject Access Requests within the required time frames. Work collaboratively with senior staff to support with conducting audits and patient feedback surveys., Provide a first point of contact for telephone calls and other communications to the EPCT
Ensure queries and contacts are actioned or transferred to the appropriate designated person in a timely manner.
Provide day to day support and coordination to meet the needs of the service, taking appropriate action and escalating issues as appropriate.
Maintain records and filing systems in line with local processes.
Maintain and keep up to date key documents, staff & contact lists, databases, leaflets and posters. Support senior managers in formulating service plans which reflect the needs of the service area. Organise and co-ordinate both clinical and business meetings, including arranging invitations, room bookings and setting up equipment. Collate and process agency timesheets and invoices. To take a lead role in the service area to raise purchase orders via the Trust oracle / procurement systems
Making Things Better
Quality Improvement is a key part of our work to improve our services and refine how we do things. We have a global reputation for our quality improvement work and we don't stand still! So we offer a fantastic opportunity for our staff to learn, lead and contribute towards improving our services.
We launched our Five Year Strategy in April 2018, which identified four main strategic outcomes to improve: population health outcomes, experience of care, staff experience and improve value. This complements the NHS Long Term Strategy and sets out our direction of travel.
Our Community
We provide a wide range of community health and mental health inpatient services to children, young people, adults of working age, and older adults in The City of London, Hackney, Newham, Tower Hamlets, Bedfordshire and Luton. We also provide psychological therapy services to the London Borough of Richmond, and provide Forensic services to the whole of North East London. We provide services in urban and rural settings, sometimes in our inpatient units, but mostly in the community close to where people live. Integrated care is key in making the best use of resources and providing effective care.
Aiming High
We were rated 'Outstanding' by the CQC in 2016, were proud to be rated 'Outstanding' again in 2018 and continue to be rate 'Outstanding' in 2021.. We were named in the HSJ's Top 10 best places to work in healthcare and were voted Provider Trust of the Year in 2018.
Staff and Service Users United
We strive to ensure that staff feel valued by the Trust and as they are truly pivotal in delivering better outcomes for our patients and service users. Our aspiration is to help to make ELFT the best place to work. This Trust is clinician-led and provides the highest possible level of clinical expertise throughout its services. We pride ourselves on our service user involvement. A service user will be on your assessment centre and interview panel if you are invited to meet us.
We especially welcome people with lived experience of health difficulties, with insight and understanding of different backgrounds, cultures and lifestyles in our population as we believe that this will equip staff to deliver a high standard of care to our service users and patients.
Diversity
ELFT Is committed to being a diverse organisation and our workforce is reflective of the population and communities we serve. We believe that having colleagues with a range of backgrounds and life experiences enriches and adds value to the outcomes we have set out to achieve. Having partnered and endorsed by organisations who are representative and experts in various areas of equality and diversity, we can ensure we are meeting the pre-set standards all the way from recruitment stage throughout the career journey of our employees by being accessible, having fair inclusive practices and a host of staff networks to support, nurture and celebrate our valued staff in the workplace.
Other reasons to apply
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern.
As part of the relocation scheme we presently have, the Trust could support you with offering up to £10,000 for removal and associated expenses. This is subject to change and terms and conditions apply.

This is a very busy and demanding environment and the post holder should be flexible and adaptable, able to priorities their work and use their initiative in order to make sound judgement The post holder will work in a central administrative function to support clinical teams within the EPCT.

ELFT has long been recognised as a centre of excellence for mental and health care, innovation and improvement. So it is a very exciting time for you to come and work for us. Our mission is to make a positive difference to people's lives by improving quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive - so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.