EPO Benefits and Quality Lead

To lead the Benefits, Quality Management functions for the NS&I’s Permanent PMO, and to deputise for the Head of EPO when needed., + Engage with stakeholders to assist them in identifying, developing, and managing their benefits throughout the project lifecycle.
+ Establish, maintain, and develop the: Benefits management strategy, benefits management plan, benefits profiles, benefits register, benefits reporting, benefits measurement and tracking.
+ Establishing effective governance of the benefits system.
+ Provide quarterly Benefits updates to Transformation Committee and ExCo.
+ Manage the BT Programme post programme evaluation.
+ Keeping abreast of benefits management best practice.
+ Providing training and awareness as required.
+ Ensuring that all processes to support benefits management are identified and produced.
+ Continually improving the maturity of the benefits operating model.
Quality Lead
Maturity Improvement
+ Establishing, sustaining, validating, recovering, and improving the services provided by the PMO. These include:
+ Planning
+ RAID
+ Governance
+ Reporting
+ Quality
+ Resource Management
+ Information & Knowledge Management.
Establishing – Develop the requirements for each service in conjunction with current service owners and other stakeholders. Exploit the existence of services already in operation within NS&I and ensure that they are formally linked.
Sustaining – Develop an operating model for each of the services.
Validating – Work with stakeholders to determine fitness for purpose.
Recovering – Adjust the operating model as required where it is failing to perform as required.
Improving – Making improvements based on stakeholder need and changes to best practice.
Assurance & Audit
+ Managing the 2nd and 3rd line assurance requirements for the Business Transformation Programme and Business Delivery & Transformation (BD&T).
+ Undertaking programme/project health checks.
+ Managing the interface between GIAA and NS&I for external audit requirements.
+ Future audit requirements.
+ Progression of outstanding actions.
+ Managing the interface between IPA and NS&I for external assurance requirements.
+ Managing programme gateway reviews.
+ Maintaining and managing the Integrated Assurance and Approvals Plan (IAAP).
+ Managing the register of actions from GIAA audits and IPA.
+ Managing the BT programme GMPP returns to the IPA.
+ Maintaining the Programme Assurance Strategy on behalf of the Programme director.
+ Undertaking 2nd-line assurance reviews.
+ Maintaining a relationship with NS&I Audit and Assurance to ensure alignment with overall NS&I audit and assurance policy.
+ Ensuring that all processes to support the delivery of assurance are identified and produced.
+ Continually improving the maturity of the assurance and audit operating model.
This role will require some travel to other sites., We'll assess you against these behaviours during the selection process:
+ Changing and Improving
+ Delivering at Pace
+ Making Effective Decisions
+ Managing a Quality Service, NS&I is currently working in a hybrid way with colleagues expected to work in the office for 40% of their working month and this will be increasing to 60% of their working month in the summer of 2024. If you are applying to work in London, the role is currently based in Sanctuary Buildings, Great Smith Street, SW1P 3BT and in winter 2024 it is anticipated that NS&I will be moving out of Sanctuary Buildings and into another office within central London.
Any move to NS&I from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
If you are applying for a role at the same NS&I band as you are currently and the advertised salary of the role is higher, if you are successful, any salary increase will be at the discretion of NS&I and will be reviewed as part of the next annual pay review, in accordance with the NS&I employee handbook.
Note to existing permanent employees at NS&I - Please be aware that if you are a permanent employee appointed to a fixed term role, our recruiting principles ensure you will retain your permanent status at the end of this contract. However, you are not guaranteed to return to your original role. At the conclusion of this fixed term period, you may be redeployed to another suitable role at NS&I, offered retraining or will be given priority mover status to find another role in the civil service.
NS&I employees on a fixed term contract moving to another fixed term role, will continue to be employed for a fixed term to the end date of this role. You may apply for suitable roles within NS&I or the civil service.
Some Travel
This role will require some travel to other sites. If you have any queries concerning this please contact the NS&I HR Team.
Further information
Please visit our website http://nsandi-corporate.com/about-nsi for further details about NS&I.
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

+ Substantial experience of delivering benefits management within a complex
+ programme environment.
+ Experience of managing assurance within a complex programme.
+ Experience of undertaking maturity improvement., + Recognised project management qualification.
Essential skills
+ Ability to analyse information and present it in a clear, concise way tailored to differing audiences.
+ Ability to work simultaneously on several different initiatives displaying excellent time management and organisational skills.
+ Ability to work under pressure, with conflicting demands, without compromising the quality of work.
Essential technical knowledge
+ A high degree of computer literacy, including a very good working knowledge of the Microsoft toolset, including Word, Excel, PowerPoint, Microsoft Project and Visio, + Substantial experience of delivering benefits management within a complex programme environment.
+ Experience of managing assurance within a complex programme.
+ Experience of undertaking maturity improvement.
In the event of a large number of applicants, applications will be sifted on the following lead key criteria only:
+ Substantial experience of delivering benefits management within a complex programme environment.
Please note there is no expectation for you to meet the maximum word count provided for the statement. Feel free to use as many words as you need within the limit to demonstrate your experience in a concise and clear manner.
If shortlisted, you will be invited to attend a 1 hour panel interview via video call.
As part of this interview you will be asked to make a 10 minute presentation aimed at demonstrating your ability to communicate your ideas concisely and logically. The presentation topic will be advised to those invited to interview.

Alongside your salary of £49,755, National Savings and Investments contributes £14,414 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
NS&I is one of the largest savings organisations in the UK with more than 24 million customers and over £218 billion invested. We are both a government department and an Executive Agency of the Chancellor of the Exchequer. Our origins can be traced back more than 150 years to 1861.
A small company with a big reach, we offer a range of benefits including flexible working, great opportunities for development and a generous pension scheme. We care for colleagues, respect one another, invest in our people and manage talent effectively.
Some benefits of working at NS&I include:
+ Learning and development tailored to your role
+ An environment with flexible hybrid working options
+ 9 day fortnight scheme
+ A culture encouraging inclusion and diversity
+ A Civil Service pension with an average employer contribution of 27%
+ Generous annual leave – starting at 25 days, increasing to 30 days
+ Performance related variable pay bonus
+ Enhanced maternity, paternity, adoption and shared parental leave