EPR - Project Support Officer

The OUH Global Digital Exemplar Programme will take the trust from being one of the most digitally advanced trusts in the UK to one of the most digitally advanced trusts in the world over the next two years. The trust will be an exemplar to other trusts and assist in their journey to digitally enable the best clinical models for patient safety and outcomes while freeing staff time to care The OUH Global Digital Exemplar Programme is seeking enthusiastic, energetic, staff with strong values for a variety of roles to accelerate delivery of the Programme, Candidates for this role need to be able to travel to all four sites within the OUH Trust , be proactive and flexible with your approach to all tasks, be able to produce clear concise records of actions and record all decisions made at meetings with experience of minute taking , supporting the Senior Programme Manager and Project Managers within the department

The Trust is a leader in providing digital tools to help staff improve quality and experience of care and we are currently recruiting enthusiastic Project Support Officers at Band 4. Full training will be provided. While administration experience would be a useful no previous experience of Project Management is required. If you are a team player and share our core values, we would like to discuss how you could strengthen our delivery team and develop your career at the Trust., Suitable candidates will be able to evidence relevant experience and achievement in delivering tangible outcomes. Excellent organisation and communication skills will be an asset,

• Good communicator both written and oral. Capable of working with OUH front line staff
• Providing and receiving complex information, where developed persuasive, training, empathic and re-assurance skills are required because there are barriers to understanding
• Calm temperament with ability to motivate peers and junior staff, deal with conflict, influence and manage hostile resistance to change in a professional manner and in line with Trust Values
• Able to be diplomatic with peers in all staff groups, small and large including those where issues are controversial and that inevitably result in verbal and written challenges.
• Awareness of other healthcare professionals: their roles, and preferred working methods in OUH Services
• Knowledge of Programme Office duties, Change and Configuration Control, and general knowledge of aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• Evidence of living Trust Values and demonstrating relevant Behaviours
• Knowledge of practical delivery of Front Line End User Adoption Support, Minimum of 3 A levels Grade C or above or equivalent work experience, or NVQ's
• Prior experience working in the NHS and a general understanding of patient pathways
• Evidence of having been responsible for administration or supporting adoption of aspects of electronic solutions and related end to end system workflows on a project which successfully delivered anticipated benefits
• General knowledge of system Test, Delivery, and Adoption, particularly in projects involving electronic systems in a healthcare organisation which successfully delivered anticipated benefits
• General theoretical knowledge and expertise in supporting adoption of electronic solutions and related end to end system workflows
• Excellent attention to detail eg in preparing and reviewing complex spreadsheets accurately
• Numerate with good literacy skills and the ability to produce formal reports
• Advanced skills in the main Microsoft Office Software: Outlook, Word, Power-point, Excel, Visio, Project
• Internal applicants must evidence completion of Mandatory Training, Methodical approach to organisation and delivery of tasks, good attention to detail to produce a range of formal and informal documents and reports.
• Ability to provide informed opinion on aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent) that can be open to interpretation
• Ability to analyse, appraise, interpret and compare a range of facts, situations and options in order that support can be provided for aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• An awareness of the importance of confidentiality including experience of dealing with commercially sensitive information
• Evidence of having adhered to professional Technical or Applications Change Management & Configuration Control in Projects under conflicting pressures and demanding circumstances
Organisational SkillsEssential criteria
• Ability to work on own initiative and to use discretion in the absence of his/her Manager.
• Proven ability to inform and support peers outside the EPR Team to ensure adoption of aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent), Cability to understand and represent to the best advantage the patient perspective and the staff perspective in the formulation of briefing and design material associated with aspects of solutions and related end to end system workflows (they have been trained, mentored, assessed and certified as competent)
• Follows policies and procedures for own work area
• Follow instructions on effort and equipment required for test, implementation and adoption of aspects of solutions and related end to end system workflows, feeding back varience
• Experience in providing general advice to a core team of people through a complex and ever changing project programme.
• Capable of assessing, and certifying the capability of end users in aspects of solutions and related end to end system workflows they have been trained, mentored, assessed and certified as competent
• Ability to gain confidence from others.
• Regular requirement to use computer software to develop or create reports, documents and drawings.
• Proven record in professional control and dissemination of documentation associated with aspects of solutions and related end to end system workflows
• Experience of taking responsibility for escalating risks or breaches to IG or the security of the EPR
  
  Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel., Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury. For more information on OUH please view OUH At a Glance by OUHospitals - Issuu Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.