ER Consultant

We have a brilliant opportunity for an experienced ER Consultant to be part of a newly formed ER Team supporting Care Services. Providing safe, secure and specialist care is what we do. We have over 130 care homes and retirement villages across the UK, offering a range of support options for residents both young and old. Using your employee relations knowledge, you will be providing effective, commercial advice and coaching managers across all levels. Working across cases of varying complexity, you will proactively manage a case load around 60 allocated to you through our case management system, Service Now. You will assist managers in resolving their people issues effectively, independently ensuring timely and commercially focussed resolution to issues. What you'll do:

• Work as part of a team managing a broad and varied complex caseload across all Bupa Care services locations in order to bring cases to an effective conclusion.
• Ensure all cases are advised on and managed in line with company policies and procedures and relevant legislation.
• Coach and influence managers of varying seniority across the business, building great relationships.
• Escalate high risk cases or non-conformation of process in a timely manner and help to support the understanding of root causes.
• Maintain and promote relationships whilst working collaboratively with the People business partner team to support the culture at Bupa Care Services.
• Provide accurate and timely advice taking into account the business and commercial requirements on all aspects of employment law including Disciplinary/Grievance, Discrimination, Whistleblowing etc.
• Provide seamless interface to other service providers such as Occupational Health, Employment Legal and Bupa's income protection insurance provider.
• Project work in collaboration with the wider People Business partner team.
  
  Significant and demonstrable experience managing multiple complex employee relations cases
• CIPD level 5 or comparable business experience
• Exposure to a wide range of Employee Relations issues
• Excellent written and communication skills with the ability to provide concise and clear advice
• Knowledge of current employment law
• Working knowledge of ServiceNow or a comparable case management system would be advantageous
  
  We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa as a ER Consultant you will receive the following benefits and more:
• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Electric Car Scheme
• Various other benefits and online discounts