eRoster Support Officer

Responsible for: providing the support to HealthRoster services across the Trust through Data Gathering, System setup, Staff training and Completion documentation. The Post holder(s) will be assisting the eRostering team on the HealthRoster Rollout Project which aims at implementing HealthRoster system into all the areas/units in the organisation. The postholder(s) will liaise with Heads of Nursing (HON), Operations Leads and other professional heads from Divisions to complete the implementation of the rostering system under the supervision on eRoster Manager. The post holder(s) needs to develop their knowledge on HealthRoster and other Allocate systems and work towards different accreditations and certifications.Main duties of the job Work as part of the eRostering team to ensure that the team provides an exceptional support for the staff members who are using HealthRoster / Employee Online / SafeCare etc. To learn about HealthRoster and other associated products (SafeCare, EOL, BankStaff etc) through Allocate Academy (Learning Portal of Software provider) and working with the eRostering team. To compare the staffing data between HealthRoster and ESR and highlight any issues as and when you observe the same. To create Team on Rosters, assign Staff to teams, create Personal working Patterns, Skills, Annual Leave entitlements, and User accounts for each unit based on Data Gathering workbook. To work along with the eRostering team to create in house Staff training materials, Quick Reference Guides (QRG) and work with the Learning & Development team to ensure staff profiles are correctly updated. To take direction from other members of the eRostering team relating to the maintenance, support, and development of the system. To provide general clerical support as required enabling the office to function effectively and providing admin support to eRostering related meetings/forums as directed. Liaise with IT, Workforce Intelligence team, Payroll and HR to ensure data cleansing and system alignment in order to realise maximum efficiency of the system., To learn about HealthRoster and other associated products (SafeCare, EOL, BankStaff etc) through Allocate Academy (Learning Portal of Software provider) and working with the eRostering team. To compare the staffing data between HealthRoster and ESR and highlight any issues as and when you observe the same. To create Team on Rosters, assign Staff to teams, create Personal working Patterns, Skills, Annual Leave entitlements, and User accounts for each unit based on Data Gathering workbook. To work along with the eRostering team to create in house Staff training materials, Quick Reference Guides (QRG) and work with the Learning & Development team to ensure staff profiles are correctly updated. To take direction from other members of the eRostering team relating to the maintenance, support, and development of the system. To assist the eRostering team in ensuring that HealthRoster databased are maintained in accordance with Trust HealthRoster & SafeCare policy. To provide general clerical support as required enabling the office to function effectively and providing admin support to eRostering related meetings/forums as directed. Liaise with IT, Workforce Intelligence team, Payroll and HR to ensure data cleansing and system alignment in order to realise maximum efficiency of the system. To generate, validate and disseminate workforce and systems performance and compliance KPI data. To gather and collate extensive data from Health Roster and use Excel to provide reports on rollout status and road ahead. To provide support to eRoster SafeCare Lead and other stakeholders in identifying improvement opportunities. To provide cover for colleagues in the e-Rostering Team during periods of absence. To highlight to the Project Team where rostering guidelines are not being applied equally and effectively across the workforce.

• Good education to Graduation or equivalent standard
• Experience of using HealthRoster and BankStaff
• ECDL qualification with proficient use of Microsoft Office
Desirable criteria
• Specialist knowledge of Allocate Software products, Previous experience of working with Allocate Health Roster systems.
• Deliver training to staff members and new starters in eRoster team
• Skilled in Establishment management, Roster Reviews and Roster Scrutiny
• Previous experience of working in NHS Administrative setting
• Ability to work on own initiative and work with minimal supervision
• Should be willing to travel to different clinical locations based on the job requirement
• Deal with confidential and sensitive information appropriately
Desirable criteria
• Experience of working in project teams as a support team member
  
  Hertfordshire Partnership University NHS Foundation Trust are one of just five mental health trusts to achieve an overall rating of 'Outstanding' from the Care Quality Commission.
Our family of over 4,000 members of staff provide health and social care for people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, Essex and Norfolk, delivering these services within the community and several inpatient settings. Everything is underpinned by choice, independence and equality, with our Trust values embedded throughout, Hertfordshire Partnership University NHS Foundation Trust (HPFT) is rated by the Care Quality Commission as an Outstanding provider of mental health and learning disability services. In 2021, we won the prestigious Health Service Journal award for Mental Health Trust of the Year, with the judges saying they were "blown away" by our people's achievements and that everything they saw "sings and hums". This year, our staff rated us the 4^th best mental health and learning disability trust to work for out of all 52 trusts in the country. Our staff tell us that they are proud to be part of the HPFT team, proud of the standard of care we provide and proud that service users are our top priority. Our people tell us they feel supported though a great development, wellbeing and work-life balance offer and a highly compassionate, values-driven culture. We are equally proud of our staff, who live our values of being welcoming, kind, positive, respectful and professional