ERP Technical Delivery Analyst-MyTechnology
Serco Group Plc, Cheswick Green, Solihull
ERP Technical Delivery Analyst-MyTechnology
£70000
Serco Group Plc, Cheswick Green, Solihull
- Full time
- Permanent
- Onsite working
Posted today, 9 Jan | Get your application in now to be one of the first to apply.
Closing date: Closing date not specified
job Ref: b3d8e8a459fd4ef4adc50de3796e3253
Full Job Description
- Technical Leadership & Support: + Serve as part of a dedicated team of technical experts, providing hands-on direction to third-party vendors in the delivery of technical project elements and the support of complex or escalated incidents. + Advise the ERP leadership team on technical risks associated with delivery plans and offer guidance on operating a large and complex ERP footprint. + Play a pivotal role in the transformation to new ERP platforms.
- Project & BAU Delivery: + Manage technical delivery within projects and resolve technical components of BAU issues, with experience in supporting SAP On-Premise and Cloud platforms (SAP ECC, SRM, PI, BW HANA, MS SQL, Opentext Cloud, EPI-USE tools, Azure Hosting, Firewall Rules) as well as SAP Desktop applications (SAP GUI, AFO, HANA Studio). + Lead investigations into complex technical and integration issues, supporting incident, service request, and problem resolution, ensuring effective collaboration with team members and third parties.
- System Management: + Ensure systems are patched, analyse issues, and guide resolutions. + Engage with Change Management processes within the ERP landscape, supporting environment, implementation, and release management activities. + Oversee system tuning, performance monitoring, and improvement efforts.
- Stakeholder & Vendor Management: + Build and maintain positive relationships with third-party support teams. + Participate in the Design Authority process, ensuring well-documented technical design patterns and the quality of design outputs. + Ensure the quality and completeness of key technical documentation. + Contribute to program and project delivery, including the execution of technical components within projects.
- Industry Knowledge: + Understanding of industry standards, latest products, and best practices in ERP systems. + Experience in working with non-SAP and SAP partner products to deliver integrated solutions. + Experience managing offshore/outsourced system integrator relationships for both BAU and project delivery is beneficial. + Experience with transformational SAP programs is advantageous.
- Communication Skills: + Strong communication skills with the ability to engage stakeholders, explain technical risks, issues, and solutions to non-technical teams.
- 25 days annual leave plus bank holidays.
- Annual leave purchase scheme.
- Up to 6% contributory pension scheme
- Flexible working options.
- Free onsite parking.
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
- A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Health Cash Plans, free flu jabs and more.
- A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
- A safe and supportive culture.
- A company passionate about diversity and inclusion.
+ 7+ years of experience in developing and supporting SAP architecture with broad awareness of SAP functions. + Expertise in SAP Basis/ABAP/PI/BTP/Cloud Platform with functional awareness in OTC/PTP/RTR/HCM/PY. + Experience with SAP BW HANA, Ariba, Concur, S/4, Opentext, EPI-USE, and SAP Desktop applications (SAP GUI, AFO, HANA Studio). + Professional certification in SAP BASIS is preferred.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.