ERP Transformation Manager

If you're passionate about innovation and efficiency, then this is a perfect opportunity to make a lasting impact here at AO. By driving systems strategic transformation and advancing systems design at AO, you'll shape the future of technology, deliver meaningful outcomes, and work in a dynamic, collaborative environment. You'll lead the rollout of Microsoft Dynamics 365 and other COTS solutions across the department. This role is key to managing vendors, aligning stakeholders, and driving transformational change across core areas like Finance, Supply Chain, HR, Logistics, and Online Retail. Reporting to the Head of Enterprise Applications, you'll define roadmaps, foster collaboration, and optimise processes to support AO.com's growth.Here's What You Can Expect To Be Doing Programme Delivery & Strategic Alignment

• Lead ERP transformation efforts to ensure alignment with business goals and delivery of measurable benefits.
• Collaborate with leadership to define roadmaps and ensure the transformation aligns with AO.com's growth objectives.
Vendor & Stakeholder Management
• Build and maintain strong relationships with system integrators and vendors to ensure smooth collaboration.
• Act as a key liaison between executive leadership, business units, and delivery teams to maintain alignment and focus on key project deliverables and strategic outcomes.
Operational Transformation
• Drive process optimisation across Finance, Supply Chain, HR, and Logistics, aligning ERP capabilities with operational needs.
• Ensure seamless integration of ERP solutions into existing IT ecosystems, minimising disruption and ensuring continuity.
Change & Adoption
• Develop and implement training programmes, communication strategies, and stakeholder engagement plans to facilitate adoption.
• Champion change management to ensure teams are ready to embrace new systems and workflows.
• Process changes through AO governance gates, such as Change Advisory (CAB).
Risk & Issue Management
• Proactively identify and address risks and blockers to ensure timely and successful project delivery.
• Implement mitigation strategies to handle challenges effectively.
Continuous Improvement
• Identify opportunities for post-implementation system and ITSM service enhancements, optimising workflows and ERP adoption as business needs evolve.
• Monitor and report on progress, providing clear updates to leadership and ensuring transparency throughout the transformation., Transformation Leadership: Proven experience driving ERP transformation programmes, particularly with Microsoft Dynamics 365, ensuring successful implementation and measurable outcomes.
• Vendor and Stakeholder Management: Skilled at managing vendors, facilitating collaboration, and ensuring accountability through clear deliverables and timelines.
• Business Process Expertise: Adept at optimising processes across Finance, HR, Logistics, and Supply Chain to align with ERP capabilities and industry best practices.
• Problem Solver: Proactive in resolving challenges, maintaining momentum, and ensuring programme success.
• Change Management: Experienced in leading organisational change initiatives, including training, communication strategies, and system adoption plans.
• Risk Management: Highly capable of identifying, managing, and mitigating risks with a structured approach to ensure smooth programme delivery.
• Strong Communicator: Exceptional interpersonal skills with the ability to influence and align stakeholders at all levels of the organisation., Mobile Number
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• Reasonable adjustments We want to make sure you're given the best possible chance to shine in your interview, so you may need us to do things in a slightly different way. This could be requesting a ground floor room or bringing along a sign interpreter to name just a few. Fill in the below box if there's anything we need to know so we can adjust the process to support you.
  
  When it comes to appliances and electricals, we've got the lot. Washing machines? Yep. TVs? Check. Laptops? Absolutely. Everything except doorbells (just kidding, we've got those too). We're known for helping our customers brilliantly - and it's no different for AOers. We care about more than what's on your CV, because together we can do extraordinary things., AO is for everyone We should all feel that we belong. That's why we are creating a welcoming and inclusive place to work. We're proud to be different. From how we look to the way we talk to our customers, we skip to the beat of our very own drum. We know that being different together is our superpower and we celebrate it because it makes us stronger, more creative, and better at what we do. We believe the people we employ should reflect the diversity of our customer base; that way, we can communicate in a way that recognises all backgrounds, races, ethnicities, genders, ages, religions, abilities, and sexual orientations. And that's why we're asking these questions. Making sure our recruitment process is inclusive is a key part of what we're doing at AO to encourage diversity as an employer. How will we use the data? After we've collated the data, we'll look at the patterns to assess if we are inclusive at each stage. If it turns out that we aren't, then the data may help us identify where we can improve. The data will never have any bearing on whether an application is successful or not and will not be available to hiring managers at any stage. How do you describe your gender identity? How do you describe your ethnic background? How do you like to describe your sexual identity or sexual orientation? Do you identify as a person with a disability or are you a person with accessibility needs? How would you describe your Neurodiversity? If one of our AO'ers recommended this role to you, please tick the box Referrer First Name Referrer Last Name By ticking, this means you are giving us your permission to keep in touch with you over the next 12 months using the information you have submitted. We will share content with you every now and then about AO and update you on relevant job opportunities. To opt out at any point, please email careers@ao.com
  
  Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you'll be rewarded inside and outside of work.
• Our Value Creation Plan; We've created a unique long term bonus plan for every AOer to share in our success, giving you the opportunity of an exceptional reward in return for exceptional business performance.
• Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
• Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
• Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
• Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP's, Mental Health support and much more.
• Discounts; exclusive discounts across our product range.
• Family leave; Enhanced Maternity, Paternity and Adoption leave.
• Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
• On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised Starbucks!