Escalations Adviser

As the Escalations adviser you will work as part of a vibrant and committed team which is expanding in number, to continue the excellent work it does in supporting individuals and families who are seeking asylum in the UK. You will play an integral part in the charities' work with the Home Office; providing advice, guidance, and support. The work is extremely rewarding, by empowering people in real need, sharing information and providing them with the tools to support them through the asylum process.,

• Work as part of the AIRE team to ensure compliance with all applicable regulatory requirements, policies, and procedures to provide the correct advice and guidance to all who contact us through whichever channel you are supporting them through



• Handle inbound emails effectively from strategic partners and third parties, providing advice and guidance making contact via phone where required and dealing with varies queries about asylum support.



• Quality assure and submit applications / correspondence through ELLIS



• Assisting with clients from multi-cultural backgrounds, using interpreters to aid with the language barrier.



• To assist with complex safeguarding cases raising any concerns with the relevant authorities.



• Working closely with the Home Office and Housing Providers, which involves assisting with applications for support, change of circumstances, issue reporting and general immigration enquiries.



• Maintain appropriate professional boundaries with clients and third parties and use support structures in place along with personal resilience to manage impact of challenging and complex casework.



• Ensure that a professional and courteous service is provided to all, both internal and external.



• Keep full, accurate and up-to-date records and complete case follow up within the requisite time scales and undertake any necessary administrative tasks in relation to the work.



• Attend and participate in team briefs and meetings, participate in training and appraisal processes as required., Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process.


- This post is subject to a Disclosure and Barring Service (DBS) check

Therefore the applicant must:


• Be able to provide documents to show their right to work in the UK i.e. passport or other right to work documents such as work visa, settled status document, certificate of registration, naturalization as a British citizen, Biometric Residence Permit etc.



• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment., We are currently looking for an Accommodation Manager to join our compassionate and dedicated Modern Slavery and Victim Care (MSVC) team, on a fixed term contract until 31 December 2025. There is potential for this to be extended or made permanent. The successful candidate will be an effective communicator with strong leadership skills and they will have passion for supporting our vulnerable clients.


• Head of Project Management Office - Homebased

The successful candidate will be a dynamic, detail-oriented leader. They will have demonstrable experience effectively leading and motivating high-performing teams to deliver successful project outcomes, with accountability for guiding and motivating the PMO team in all areas of successful project management delivery.

• Administrator - Kent (Hybrid), We are currently looking for an Accommodation Manager to join our compassionate and dedicated Modern Slavery and Victim Care (MSVC) team, on a Fixed Term contract until 31 December 2025. There is potential for this to be extended or made permanent. The successful candidate will be an effective communicator with strong leadership skills, they will have demonstrable experience working in a residential setting with a passion for supporting our vulnerable clients.


• Head of Project Management Office - Homebased

The successful candidate will be a dynamic, detail-oriented leader. They will have demonstrable experience effectively leading and motivating high-performing teams to deliver successful project outcomes, with accountability for guiding and motivating the PMO team in all areas of successful project management delivery., We are currently looking for a Regional Assistant Manager to join our passionate and committed Regional team in Cardiff on a 12 month fixed term contract, with the potential to be extended or made permanent. The successful candidate will be client focused and an excellent listener, have a keen eye for detail and be able to engage well with all relevant stakeholders.

• Co-production
  
  The successful candidate will be client focused, have demonstrable experience delivering great customer service to a range of stakeholder, and have a high level of resilience., If you are an excellent communicator with the ability to meet targets in pressured environment, and are looking for an exciting role within a charity that is making a difference, we'd love to hear from you!, Experience of working in a pressured environment and meeting targets



• Experience of liaising with interpreters



• Experience and understanding of working with external agencies



• Ability to work accurately and systematically, demonstrating attention to detail



• Ability to remain calm under pressure


What else to expect:


• This post is subject to an Enhanced Disclosure and Barring Service (DBS) check, This post requires OISC Level 1 Accreditation (This can be achieved on the job. The successful candidate must be willing to achieve this within 6 months of employment with the support of the organisation), We are looking an Escalations Adviser to join our efficient and supportive Business support team. There will be a potential for the role to be made permanent or extended. The successful candidate will be client focused, have demonstrable experience delivering great customer service to a range of stakeholder, and have a high level of resilience., We are looking currently looking for an Administrator to join our resourceful and innovative People & Culture function on a permanent contract. The successful candidate will be organised and adaptable with the ability to communicate effectively with a range of stakeholders.
  
  Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.


We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work.


• Flexibility and work life balance


• Enhanced family friendly provisions


• Additional holiday entitlements


• Perkbox benefits


• Non-contributory pension scheme.