ESN Live Services Lead Co-ordinator (Emergency Services Network)

The Home Office (HO) is here to make our country safer. As well as working to protect the most vulnerable, reduce crime and enforce the law, we also work to, and have a proud history of, providing refuge to those who have been displaced or are seeking asylum. Whether it is fighting crime, protecting our borders, or combating slavery, the HO is at the cutting edge of public policy in this country and our work is some of the most challenging and rewarding in government.
The role of the Public Safety Group, which sits within the HO, is to keep the public safe by protecting the vulnerable, cutting crime, disrupting the highest harm criminals, and ensuring that our police, fire and rescue services are as trusted, efficient and effective as they can be in delivering front line public services.
The people in our Group develop and implement policy, provide funding, and deliver legislation. We make the most of innovation, data, and partnerships to protect the vulnerable, prevent crime, and tackle the highest harm crimes. We work with our partners in law enforcement, establishing governance arrangements at a national, regional, and local level.
The Emergency Services Mobile Communications Programme (ESMCP) is a pan-government, cross departmental, programme based within HO. The programme has representation from the emergency services at both operational and departmental levels and has close working involvement from the suppliers of the ESN technology. This is an exciting programme, delivering cutting edge technology which will directly impact people’s lives.
The new Emergency Services Network (ESN) will transform how our blue-light services respond to incidents, offering better mobile coverage, leading to faster response times. ESN will allow emergency service professionals to work together more efficiently and effectively when incidents and accidents occur by sharing data across the new digital network. The new network is dynamic and can take advantage of new technology as it develops, making sure that those doing the vital job of protecting the public and saving lives get the best and most modern communications tools available.
The ESN Live Services Lead Coordinator plays an important role in supporting the work of the ESN Live Services team within the HO's ESMCP. You will gain experience of being part of a high performing team that manages essential Mission Critical Communications to the Emergency Services in England, Scotland, and Wales, as well as several National organisations., Daily responsibilities will include supporting the implementation of essential processes and procedures to support the Mission Critical services, ensuring that management information from various sources is accurately recorded, tracked, and reported, and coordinating recruitment and onboarding activities for staff. You will support the Live Services workforce planning (WFP) activity, acting as the initiator and first point of contact for all workforce planning requests.
You will report to the ESN Head of Live Services but will also have the opportunity to work directly with teams and colleagues across the ESMCP programme. As a result, you will need to be able to engage and communicate with confidence and clarity.
You must be able to showcase a collaborative approach to your work and the ability to quickly form productive relations with stakeholders and colleagues.
A proactive and creative thinker, you must be able to generate and implement interesting solutions to difficult problems and prioritise activity to achieve goals. You will need to review and evaluate large quantities of detailed and often complex information and determine appropriate approaches. You must have the ability to work independently and with good judgement to solve emerging issues.
Supporting continuous improvements to processes and procedures, you will act as a change Champion, leading on implementing business change across ESN Live Services.
Managing the Purchase Ordering process for the unit in conjunction with the finance team will also form part of your responsibility.
Note: The successful candidate will be required to carry out other duties within the scope of the grade, and within the limits of their skill, competence, and training.
The London office is currently based at Clive House (SW1H Zone 1). However, the office will be relocating to Stratford (Zone 2/3) with expected relocation by the end of 2024.
Due to the nature of the role and business requirements, we are unable to consider a part-time working option. Job-sharing applications would also be considered but any job offer is conditional upon a viable job-sharing arrangement being available.
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estates capacity., We'll assess you against these behaviours during the selection process:
+ Making Effective Decisions
+ Communicating and Influencing
+ Delivering at Pace
+ Working Together, Successful candidates shortlisted for interview will be assessed on a blended approach of strength-based questions (no preparation necessary) and behaviour-based questions on all listed behaviours.
Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. All applications are screened for plagiarism and copying and generating of examples/answers from internet sources including Artificial Intelligence. If any is detected the application may be withdrawn from the process. Further action, including disciplinary action, may be considered in such cases involving civil servants. Providing false or misleading information would be contrary to the core values of honesty and integrity expected of all Civil Servants.
Sift and Interview Dates
The sift will take place week commencing 16th September 2024.
Interviews will take place week commencing 30th September 2024.
We will try to meet the dates set out in the advert. There may be occasions when these dates will change. You will be provided with sufficient notice of the confirmed dates.
Interviews will take place remotely. Candidates will be required to have access to:
+ A laptop (personal or work) with a working webcam
+ Good internet connection
+ Microsoft Teams
It is advisable to access your interview from a windows operating system laptop, desktop, phone, or tablet as there is no guarantee that Microsoft Teams will work without issue on an Apple laptop, tablet, or desktop.
PLEASE NOTE: Due to time constraints we may not be able to offer alternative interview date(s). It is therefore expected that candidates who are successful at sift stage will make themselves available during the above time given.
Further details and instructions will be provided closer to the scheduled interview.
Further Information
For meaningful checks to be carried out, individuals need to have lived in the UK for a sufficient period of time to enable appropriate checks to be carried out and produce a result which provides the required level of assurance. You should normally have been resident in the United Kingdom for the last 3 years if the role requires CTC clearance, 5 years for SC clearance and 10 years for DV. A lack of UK residency in itself is not necessarily a bar to a security clearance and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.
For further information on National Security Vetting please visit the following page https://www.gov.uk/government/publications/demystifying-vetting
Please note: The successful candidate will be required to hold or be willing to secure Security Check (SC) clearance.
A reserve list of successful candidates may be held for a period up to 12 months from which further appointments may be made in merit order.
We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need for them to go through a further selection process.
If you are successful in this position and choose to accept the provisional offer for this role, you will be removed from all other Home Office reserve lists at the same grade.
Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best.
We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are a Social Mobility Foundation top 75 employer.
New entrants are expected to join on the minimum of the pay band.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment.
For further information please see the attached notes for candidates which must be read before making an application.
Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate’s responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details.
Transfer Terms: Voluntary.
If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks.
Please see the attached list of Home Office acceptable ID documents.
Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
Reasonable Adjustments
If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should:
+ Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs
+ Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.
Feedback
Feedback will only be provided if you attend an interview or assessment.

Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements
This job is broadly open to the following groups:
+ UK nationals
+ nationals of the Republic of Ireland
+ nationals of Commonwealth countries who have the right to work in the UK
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
+ nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
+ individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
+ Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Further information on nationality requirements (opens in a new window)

Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window)., If you feel that your application has not been treated in accordance with the recruitment
principles, and wish to make a complaint, then you should contact in the first instance
HORecruitment.GRS@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

This role would suit a self-starter with strong organisational abilities, who can function in a high-pressure environment, while maintaining professionalism.
Essential Criteria:
You will have the following skills or proven experience in:
• Building effective working relationships at all levels and providing business support to multiple internal and external stakeholders with varied needs.
• Demonstrating good verbal and written communication skills and an ability to engage confidently at all levels.
• Possessing good organisational skills and the proactivity to drive tasks to completion.
• Demonstrating flexibility and personal resilience to work at pace in a changing environment without losing attention to detail.
• Possessing a good level of IT literacy e.g. Word, Excel and PowerPoint.
Desirable Criteria:
For this role, the below experience would be beneficial, but is not essential as relevant training will be provided:
• Supporting projects and working in technology.
• Demonstrating an awareness of workforce planning procedures.
• Demonstrating an ability to handle, manage and present data for management information reporting.

+ Learning and development tailored to your role.
+ An environment with various working options.
+ A culture encouraging inclusion and diversity.
+ A Civil Service pension with an average employer contribution of 27%