ESN Service Delivery Professional

The Emergency Services Network (ESN) is a huge strategic priority for BT and our commitment to do the best for our customer and our country. ESN will be one of the most advanced Emergency Services Networks in the world. and BT is proud to the official supplier providing mission critical and trusted communications for Britain's Emergency Services. The ESN will replace the existing Airwave network and building upon on EE's existing 4G network and to provide essential new voice, data services, and critical communications services to 300,000 members of frontline emergency service users.

This role owns and manages key relationships with both customer and suppliers to ensure we can deliver the coverage needed for the Emergency Services whilst generating revenue for BT. The role will ensure the successful roll out of ESN specific and neutral host coverage solutions ensuring the strategic benefits of ESN can be delivered.

The successful candidate must be willing to undergo BPSS Level Government Screening which requires residence in the UK for a minimum of 3 years.

What you'll be doing

• Owning and managing relationships with Delivery and Deployment functions across BT Networks and BT Business


• Ensuring Coverage Services delivery activities operate on time and in budget according to customer requirements


• Managing customer relationships with key customers such as the UK Home Office


• Supporting the wider ESN team on commercial & delivery related activities


• Scoping of Coverage Services to support the sales teams


Essential skills

Service Level Agreement Management
Supplier Management
Project/Programme Management
Decision Making
Inclusive Leadership


• Experience of project delivery, ideally in telecoms or construction


• Experience or good level of ability managing suppliers


• Experience of managing relationships


• Experience of budget management


• Good experience of coordinating in a project environment
  
  With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.


We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.


• 10% on target bonus


• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%


• 25 days annual leave (not including bank holidays), increasing with service


• x4 Salary Life Assurance


• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan


• World-class training and development opportunities


• Option to join BT Shares Saving schemes


• Discounted broadband, mobile and TV packages


• Access to 100's of retail discounts including the BT shop