ESN Technical Contracts Manager

The Emergency Services Network (ESN) is a huge strategic priority for BT and our commitment to do the best for our customer and our country. ESN will be one of the most advanced Emergency Services Networks in the world. and BT is proud to the official supplier providing mission critical and trusted communications for Britain's Emergency Services. The ESN will replace the existing Airwave network and building upon on EE's existing 4G network and to provide essential new voice, data services, and critical communications services to 300,000 members of frontline emergency service users. This role shall ensure that any new ESN projects and ESN services are managed from concept through to in-life operations whilst ensuring effective, efficient operations services are provided by our ESN supplier portfolio The successful candidate will be cleared to BPSS (or equivalent) as a minimum. You may even be required to undergo National Security Vetting (e.g. CTC, SC or NPPV). What you'll be doing

• Lead and manage ESN operational suppliers across diverse RAN technologies, ensuring contract compliance and alignment with ESN objectives.
• Oversee financial accountability for supplier contracts and ongoing operational expenditures.
• Build and maintain strategic relationships with internal and external stakeholders for optimal ESN operational performance.
• Act as the primary technical interface with ESN vendors, managing escalations, investigations, and performance through governance forums.
• Drive improvement and high performance across ESN Critical National Infrastructure and support RFP tenders for new services.
  
  Continuous Improvement
Supplier Management Commercial Acumen Data Analysis Decision Making What we would like to see on your CV
• Storytelling with data: skills in building the case for change, drawing on data and analytical techniques where appropriate, and communicating this to business audiences
• Project Management fundamentals: skills in project delivery, linkage to end-customer/subscriber experience and milestone definition and tracking to assure project success.
• Business acumen: Knowledgeable in contracts, budgets, forecasting, supplier commercial behaviours and the drivers of organisational performance.
• Personal skills: Strong communication and presentation skills from engineering level communications up to management level dashboard creation
• Knowledge of radio access network (RAN) performance KPIs and user experience matrix.
  
  With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.
We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses. We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive. As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
• Competitive salary
• 10% on target annual bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• X4 Salary Life Assurance
• 25 days annual leave (not including bank holidays), increasing with service
• Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
• World-class training and development opportunities
• Option to join BT Shares Saving schemes
• Discounted broadband, mobile and TV package
• Access to 100's of retail discounts including the BT shop